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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Sub par hotel This is a very average hotel.The lobby area and rooms are below par. I expected a little more comfort and was disappointed with the quality of the room. The furnishing were cheap. No maid service. Towels were of substandard quality and guest are required to bring used towels to the front desk to exchange for clean towels. I would not stay there again if the room was free.
Business response:
The feedback provided in your review is much appreciated. I am so disappointed that our hotel’s appearance was not up to standard that your bed was less than comfortable. Please accept my apology. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To uphold our company's high standards, we will make future improvements to our property moving forward as well as making sure we explain our amenities dur... read more
disappointing When we arrived we had to wait a couple of hrs before we could check in. When we did our dog Jouney found food under the chair and bed...I had to vacuum the room and my wife mopped the kitchenette floor, the floor was filthy had something sticky on it. The carpet was horrible and a musty smell was dominant. Although the staff was very friendly the service was non -existent. Forget about coffee in your room, NO COFFEE maker or getting from the lobby. You will not have coffee until morning...Maybe. No breakfast e... read more
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the amenities available to our guests were not made clear to you at check-in and that you experienced cleanliness issues. To uphold our company's high standards, we will reviewing our check-in process with our front desk staff moving forward. I will also be meeting with our housekeeping staff to review our cleaning procedures. Our team is committed to satisfying our guests, so... read more
I will not stay here again. Room felt dirty and whole hotel smelled like cigarettes. Room had roaches. Not much service but the one person working was very pleasant. I was surprised since it was in a good location.
Business response:
I appreciate you bringing your experience to our attention. We appreciate the kind comments about our friendly staff; however, we apologize for the cleanliness issues in your room. To uphold our company's high standards, we will be increasing our focus on our cleaning process as well as calling a professional to inspect the room. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're ... read more
Didn't care to every stay there again.... Didn't care to every stay there again.... NEVER AGAIN NOT MUCH MORE TO SAY!!!!!
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not pleasant. To uphold our company's high standards, we will increase our focus on both customer service and cleanliness moving forward. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience ... read more
Old, out dated and smelled. The facilities were old, out dated and my room smelled.
Business response:
Your review for our hotel was recently brought to my attention. I am very glad to read your kind remarks about the friendliness of our team. However, I am very sorry that you felt that the hotel was older or outdated. I discussed your comments with the team, and we will be continuing our ongoing efforts to improve our product. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Dingy Not clean but not dirty... Old and dingy. No bugs and nice staff. I was concerned about my car as there were sketchy people walking around outside but nothing happened. You get what you pay for.
Business response:
Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our friendly staff; however, we apologize that your stay was not what you expected. I discussed your comments with the team, and we are going to continue our efforts in improving our hotel's appearance. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experienc... read more
Decent but phew The hotel is in generally good condition, the staff was friendly but the room was a former smoking room. As an ex-smoker I could tell the minute I opened the door. When will hotels learn you can't just take away the ash trays and declare a room "non-smoking." I wouldn't stay there again.
Business response:
I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the room you received had cleanliness issues. In response to your feedback I will make sure we inspect rooms more closely before guest arrivals. We are sorry for this issue, but are happy to read that we provided you with a clean facility and friendly service. Once more, thank you for posting your review. We look forward to the opportunity to serve you again in the future.
The trash room I requested a non-smoking room. The room was a smoking room. It had an ashtray, the comforters has cigarette burn holes, the toilet had cigarette burns, the bathroom counter had cigarette burns, the carpet had cigarette burns. The room smelled of cigarettes. The "trash room" smelled like a corpse was hidden and the trash was piled high to the ceiling.
Business response:
The staff and I read your comments about your stay with us. I sincerely apologize for the cleanliness issues you experienced as well as our inability to honor your non-smoking request at check-in for your reservation. To uphold our company's high standards, we will be reviewing both the check-in request procedure as well as our trash room cleanliness with our team moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hote... read more
housekeeping and maintenance were not on point We arrived to one room with hot water running and a filthy shower asked to move and the 2nd room had an overflowing toilet that makes Two rooms that were unprepared so we had to move twice the 3rd rm was livable but not pleasing to the eye as much... so after all of that we settled in and were uninterrupted but I will look elsewhere from now on
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to read that your first two rooms were not properly prepared for your arrival. In response to your review, I will be working with my housekeeping staff to review our cleanliness standards and inspection procedures to ensure that your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us ... read more
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.