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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for... I was traveling from Florida to Texas, and after being behind the wheel for 8 hours I needed a break. Knowing I would only be in the hotel to sleep for 5 hours I thought it would make the most sense to chose this place. I have stayed at other Extended stays without any issues....I wish I could say the same about this particular one. Check in: I pulled into the parking lot, upon getting out and waiting in the entry way for the desk attendant- that was my first red flag. The person checking me in w... read more
Business response:
Thank you for the nice comments about our hotel. It sounds like we did not make a great first impression. I do want to apologize for not meeting every expectation while you were here. We will certainly step up our efforts so your next stay is even better. Thanks for being our guest. We hope to have an opportunity to welcome you back soon. Safe travels to Texas. General Manager
Use as a last resort.... Had to step out of the shower to grab a phone call, got back in and realized my feet were literally black on the bottom. Floors hadn't been cleaned in ages!! Took a towel, wet a section and wiped the floor with it and took it to the front desk at checkout and explained to the clerk this is what the floors are like!! When I checked in, I was told I wouldn't get housekeeping because I was staying one night. Never had that said to me before, but ok, didn't really need it unless I needed something extra... read more
Business response:
Thank you for giving our hotel and our brand a try for your recent visit to the Pensacola area. While our hotel may be a bit different than the traditional hotel you are familiar with we still strive to provide clean, fresh and well maintained suites for our guests. We apologize your suite was not as clean as it should have been. We appreciate your feedback, and now that you are more familiar with our style of hotel we hope to have you back as our guest soon. General Manager
Bare minimum essentials, friendly staff, but not quite what I prefer
Business response:
It seems we missed many opportunities to make your stay great and for that we sincerely apologize. Thank you for your feedback, and we do hope that you will reconsider and stay with us again so that we may renew your trust in us. General Manager
Didn't enjoy at all! Didn't really enjoy my stay. If you need a room that stays cool all night this isn't the place to stay. The air conditioner only sets on auto making the room hot in between the time it cuts itself off, bathroom is super tiny, and the room smelled like smoke considering it's a no smoking facility also the breakfast sucked!
Business response:
Thank you for taking the time to share your concerns. We know how important it is to have a good night's rest, therefore, it's disappointing to learn you weren’t completely comfortable in our guest room due to the air conditioner. We will have our maintenance staff make the necessary repairs. We do hope to have another opportunity to welcome you back so we may renew your trust in our hotel. General Manager
Mixed One double bed was significantly higher than the other. The bathroom sink was broken. There were hairs on the towels. The air conditioning was great. The beds were very comfortable, and the room decor was nice. There was a smoke smell in the hallways , and the foyer had a dirty floor. But, the staff was exceptionally kind, friendly, and accomadating. Too much money for what you get.
Business response:
We are pleased you had some highlights during your stay, however disappointing that we failed to provide you with a clean and well maintained guest suite. Improvements have been in process with our housekeeping team to be sure we are getting it right for our guests. We apologize for the issues you identified and we will continue to work as a team to be better. Thank you for letting us know and we are certain your next stay with us will be pleasant and memorable. General Manager
It is OK It is ok hotel, nothing special, it is budget hotel
Business response:
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments have initiated additional training for our team as we continuously improve. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, General Manager
Disappointed I checked in late and upon arrival found that a roll away bed (that I'd requested) wasn't available. The front desk clerk put me in a room with two double beds, which is what I initially wanted but wasn't available. The following day I returned to my room and noticed an overwhelming smell of cigarette smoke. I contacted the front desk clerk who said they'd been having that problem due to their ventilation system. The following day I noticed the same thing. No room service; was told if I needed fresh towels I nee... read more
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our weekly housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer our Express service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We apologize for the less than fresh smell your suite had and we will alert the housekeeping team to be more dil... read more
Disappointed!! The stay was disappointing, because I compared it to the Extended Stay in Columbia, SC, which is absolutely amazing.
Business response:
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments have initiated additional training for our team as we continuously improve. We apologize you were disappointed in your stay with us. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, General Manage... read more
The pillows were all askew in the room when I walked in. The bathroom did not appear to be cleaned as the toilet needed to be flushed.
Business response:
We apologize you were checked into a room which was not guest ready. Please consider this an isolated incident and a miscommunication between our housekeeping and the front desk staff. We aim to provide clean, comfortable and well maintained guest suites for our guests to enjoy. Our housekeeping team has been notified and they will make the necessary changes to be sure this does not happen again. Thank you for your feedback, we hope to have you as our guest again in the future. General Manager
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.