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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
High price for the quality This hotel only provides maintenance with a nominal fee or if you stay there for a week so your room is in the same condition for the duration of the stay. There is a stench in the hallway that thankfully doesn't permeate into the room. There are very few pillows compared to other hotels I've visited. The staff is friendly. The location seems safe and it has many franchises nearby so access to food isn't really a problem.
Business response:
I appreciate you taking the time to write a review of our hotel. I apologize for the unpleasant smell you experienced in our hallway and that you were not pleased with our housekeeping policy. As well, I am sorry that you were not satisfied with the number of pillows provided in your room. Your comments will be helpful as we continue to improve our guest experience. Still, I am glad that you enjoyed our friendly staff and our safe neighborhood during your stay with us. We hope to have the opportunity to provide you with a be... read more
Never again Not a good experience.
Business response:
I appreciate you taking the time to write a review of our hotel. I apologize that you did not have a good experience while staying with us. We continually work to improve our hotel, so we really appreciate your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Bearable This hotel has a modern front but there is nothing on the inside that stacks up to hotels you spend the same amount for in other cities. Featured tube televisions, noisy appliances, and a creaky well-worn bed MAYBE two feet off the floor which is awkward when you're six feet tall. Was next to a mall so plenty of food and stores in case you forgot something and didn't want to drive around the city. Also had to run to the desk a couple of times because the only amenity they automatically provide is soap so check in ca... read more
Business response:
Thank you for taking the time to write a review of your stay. I’m so pleased to learn that you enjoyed our convenient location. Please know, while we do not offer toiletries in our guest rooms, we do have an amenity basket available at the front desk for guests to enjoy upon request. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Never again Dingy, smelly, uncomfortable bed that slanted towards the floor. Terrible water. The whole place gave me the creeps.
Exterior looks decent but interior was bad.
Would never stay again Started off with inconveniencing the desk lady upon checking in. This looks like a re-furbished Motel 6 with little kitchens. Carpet had a huge dark stain, found a pile of pet hair on the chair, no wash cloths (we had to go to the front desk to ask for some). Bathroom shower wall was covered in the last persons hair conditioner, although the tub portion was clean, floor was dirty and dirty along the moulding in the bathroom. Had we had any idea, we would've never stayed here. Glad it was for only 1 nig... read more
Mediocre Rooms a little dated and had an odd odor. Continental breakfast was sparsely stocked.
Cheap Disgusting Room The hotel looked decent from the outside. The parking lot looked clean and the building looked nice. We chose this hotel because of it's cheaper rate and decent reviews. When we showed up after making our reservation, it turned out they only had one more room available that wasn't smoking -- a handicap room. The entire hallway smelled like fried chicken at 11:00pm. When we got into the room, we found the most disgusting room either my wife or I had ever stayed in. The room smelled like covered up urine ... read more
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.