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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Dirty rude did not have the room I reserved and they ended up charging us more than I reserved for. Extremely disappointed.
Business response:
Rafael, thank you for your review. I apologize that our front office team fell short of providing you with the excellent service that we strive for daily. I have shared your feedback with my team, and we have taken measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, General Manager
Stay Away!!! Don't book here! Hotel overbooked no rooms with a confirmed paid for reservation . 5 other families there in tiny dirty lobby with same problem. No manager and they didn't know the number to corporate. I felt like there were rooms but they were not clean, they were confused with which rooms were occupied and were going into people's rooms to see if they were empty or occupied! 4 hours later Hotels.com helped find me another room for my family 20 minutes away! We were so thankful costumer service helped us for an... read more
Business response:
Terri, please accept my apologies for the experience you shared in your feedback. We occasionally have guests who stay over without prior notification, and this might have happened on the day of your arrival. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. We can absolutely do better, and please hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Will not be returning The hotel promotes a non-smoking policy but when I arrived there were five people standing at the main entrance smoking and all doors to the lobby were open. I was on one of the ground floor rooms and all night long it smelled of smoke. The window air conditioner functioned very poorly; never getting the room below 74 degrees. There was litter underneath the bed. The pillows were flat and uncomfortable. The "Continental breakfast" consisted of coffee and pre-packaged small muffins - that's it. The free ... read more
Business response:
Lawrence, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. Feedback is important to us, and we will work hard to correct the deficiencies you identified in your feedback. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. General Manager
Nasty I booked 2 nights, 2 full beds. Our first room one of the beds was peed in and it was still wet. So we were moved to another room, which the shower didn't drain and there was a condom box in the side table. It looked like the same sheets have been on the beds for a month. I would not stay here ever.
Business response:
Laura, please accept our sincere apologies for the cleanliness issues in your room. We have already followed up with the head of housekeeping to investigate where we missed a step, and will take corrective action so that this does not happen again in the future. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, General Manager
As I approached the hotel, I was disappointed at the cleanliness of the entrance and lobby areas. The floors were very worn and dingy. Although my room was clean, the initial perception was disappointing. Probably wouldn't stay here again.
Business response:
Thank you for taking the time to review your visit. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. We hope you give us another chance in the future so that we can provide you with the stay you deserve. Sincerely, General Manager
This hotel is horrible.... but I guess you get what you pay for!
Business response:
I am sorry we failed to deliver a comfortable stay to you. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to ensure we are delivering an excellent experience to our guests at a great value. I appreciate you sharing your feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, General Manager
Don't stay here I was given dirty silverware, found a piece of chicken under my bed, the staff however was really nice but I would never stay there again. Cleanliness is important and this place is not as clean as it should be . I travel a lot for work and This place has a different breed of people honestly. There were also a few domestic disputes while I was there.
Business response:
Thank you for choosing to stay at our hotel. Providing a fresh, clean room to our guests is our highest priority so I apologize that we fell short of this during your visit. I have addressed your observations with our Housekeeping team, and have come up with action plans to revise our procedures to ensure that this doesn't happen again. We hope that you will give us an opportunity to show how much we have improved on a future visit. Sincerely, General Manager
Business response:
Dominique, thank you for choosing our hotel. Please accept my apologies for not living up to your expectations, or ours. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Stinky and not really clean hotel smelled like fish or some kind of seafood. Vinyl floors were sticky. Had to purchase air freshner to be able to stay there. I will never stay there again. I would not recommend. Luggage carts had flat wheels, no h/c ramp at front. I will not book through expedia again.
Business response:
Thank you for providing your comments. Our promise to our guests include a commitment to providing a clean environment and I am very sorry that did not happen when you were here. We have shared your feedback with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.