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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
TERRIBLE STAFF AT CHECK OUT The expedia charged my expedia credit card and the hotel they charged me again when i check out and the staff is giving me a hard time to check out and almost late to my flight and calling the hotel next day why i am being charged again on my credit card and this trip is a packages from expedia.com I think the expedia need to communicate well to the hotel before they said its confirmed not just clicking their computer,its upset me getting charged twiced
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that you experienced some difficulty regarding your payment. Your comments were reviewed by the staff, and we will reviewing our third party booking and payment policies with our front desk staff to make sure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not as advertised. Not very nice. Bed was small and hard rust on kitchen appliances and bathroom was dirty
bad experience The air conditioning made plenty noise.The elevator was broken for 2 days.The bed was really uncomfortable.
You get what you pay for Very out of date. Breakfast consisted of a table set up with coffee, prepackaged chocolate muffins, and nutrigrain bars. Beds were so small and very uncomfortable. Felt so dingy and dirty. Kitchen didn't have anything in it. You had to go request stuff at the desk.
I will never stay there again This place is run down and needs a complete remodel. Paint peeling off the walls, the formica was pulled up off the counter top. Carpet was very old and worn. Refrigerator hings had rust on them, looked about 20 years old.
Business response:
The feedback provided in your review is much appreciated. I sincerely apologize that your stay was not to our company’s high standards. I met with the staff, and we will be reviewing our deep cleaning and preventative maintenance procedures to ensure that another experience such as yours is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance... read more
Worst hotel I've stayed in. We showed up and our non-smoking room had been given to someone else. The entire hotel had a smoke smell to it, but the third floor and smoking rooms were worse. There were cigarette burns in the comforter and curtains as well. The area was not great either. As we walked in two police officers were questioning an individual in the lobby. Definitely don't recommend this hotel.
Business response:
I appreciate you bringing your experience to our attention. I was disheartened to read about the smoke odors you experienced during your stay. Please accept our apologies. I met with the staff, and we will be increasing our focus on eliminating smoke odors to ensure that your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Uncomfortable stay Shower drained was backed up in my room.
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the maintenance issue you experienced during your stay. To make sure this doesn't happen again, I am discussing your review with both our housekeeping and maintenance departments during our next daily meeting. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a... read more
Far from welcoming. There was nothing in the room as far as utensils, plates, cups, etc. everything had to be picked up at the front desk, even toilet paper!
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our dish and appliance procedures were not explained clearly to you during the check-in process. Your comments were reviewed by the staff, and we will increasing our focus during the check-in process to make sure your experience is not repeated. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.