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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Leaky Ceiling I was given a room with a leaky ceiling. Every time the toilet flushed in the room above me, water would drip down onto the floor of my room. When I complained to the front desk, they apologized and told me I wasn't supposed to have been given that room as they knew there were problems with it. I was told hotels.com would work with the manager to get me a refund, but alas. I have heard nothing from any party.
Business response:
Dear Jackie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
This hotel was worth the cheap rate (i'm being sarcastic)
Business response:
Natoya, thank you for your review. We were disappointed to read our accommodations did not provide the value you were hoping for. We appreciate your comments and hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The room was damaged-- missing drawers, broken towel rack.
Business response:
We are sorry for the disappointing stay you had with us and regret the maintenance issues you encountered in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This is a joke--SERIOUSLY!!!!! NOT ONE ITEM IN "KITCHEN FULLY STOCKED WITH ALL NECESSITIES. HAD TO PAY FOR PARKING DIRTY TOWELS ON FLOOR OF ELEVATOR
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. Your feedback will be shared with the housekeeping team for review and action. Please know, kitchenware for your suite is kept and available at the front desk upon request. We regret your disappointment with the parking fees. Though the information about this is available on our all booking websites, we regret you were unaware of it. We value your comments and hope to have another opportunity to welcom... read more
The hotel room was filthy. We were told it is only cleaned every 7 days, but it didn’t appear to be clean when we first checked in. There were bugs on the floor. The towels had hairs in them. The workers were so kind and accommodated us as much as they could but that hotel itself was horribly unclean.
Business response:
Jada, please accept our sincere apologies for the unfortunate incident you experienced, and we regret the inconvenience caused due to the untidiness. Your feedback is noted, and it has been followed up with the housekeeping team in an effort to be more diligent in the future. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
One of the only places available near the airport with so many flights canceled, I had to take it. At $117, this was no better than a fleabag hotel. Wouldn’t recommend it unless you absolutely need to.
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.