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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We drove all the way to Philly hoping to really enjoy ourselves from Texas! But the hotel was not good at all! It was not clean, nice or anything! We will never stay there again! We enjoyed Philly alot but the hotel was horrible and then they charged $230 a night for that I don't think so!
Business response:
Crystal, thank you for choosing our hotel. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. We value your feedback and will use it to ensure we are more consistent in maintaining our property. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
The room smells bad
Business response:
Please accept our apologies for not living up to your standards, and we regret the inconvenience it caused. Your feedback for the smoke smell has been shared with the housekeeping team to do a deep cleaning of your room. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The people that was over top of us was extremely loud and screaming from 11pm until about 3am. I was trying to sleep for work in the am and i couldnt because if that. Also this site does not have a ice maker at all. You will think because of that, they will have a ice tray for the fridge but nope. This was a very uncomfortable pace to be.
Business response:
Thank you for taking the time to review our hotel. We sincerely apologize for the noise issue you encountered and that you were unable to get a good night's rest. Our number one priority is to make sure you receive outstanding service and we should have acted swiftly once you made us aware of the problem. We are committed to providing outstanding service, and we hope you will give us another chance to prove that to you. Sincerely, Hotel Management
Incompetent staff I didn’t get to stay here because when we went to check-in the hotel’s internet was in and out and they therefore couldn’t run my credit card. The staff was not apologetic or offered any sort of solution. It was 11:30pm when we tried to check-in and I had an overtired infant. I asked to get a room and we handle the card in the morning and I was told we couldn’t until we paid and yet it wasn’t our fault we couldn’t pay. There were no apologies and so we ultimately left and used Hotels Tonight to book another... read more
Business response:
Please accept our sincere apology that we could not accommodate you this time and regret the inconvenience it caused. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We hope you give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
My room wasn’t the cleanest but I was tired & just wanted rest the carpet was stained & coming away from the wall I found toys in my room which says to me my room wasn’t cleaned throughly & it was one trash can in the whole room which also has a kitchenette so they get a thumbs down for me.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
There were many things wrong at this property !! First, we were told we would have to pay for parking our rental car every day. We got rid of the car, then had to pay Uber each time we wanted to go somewhere. There was 6 of us. No sheets on the pull out couch. Whenever we wanted something for the kitchen, towels for the bathroom, we had to go to the office to get them. There were missing drawers and some face fronts. Didn't know there was another Extended Stay America closer to the airport that got first call for the shuttle... read more
Business response:
Thank you for being our guest. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Hope I don’t get typhus Dirtiest hotel I have ever encountered. I understand it is a budget property with extended stay guests but this was gross. I’m surprised they have an occupancy permit. I will say the staff was very friendly but felt bad for them that they had to work in those conditions.
Business response:
Thank you for your review. Although you liked our friendly staff, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. Your feedback will be shared with our housekeeping team for review and action. We appreciate your comments and hope to see you again soon. Sincerely, Hotel Management
酒店有虫子 我和女儿身上咬的到处都是
Business response:
Lin, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and for the inconvenience it caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.