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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were there just for a short night with a 4:15 AM departure to the airport, so we did not get to try their breakfast. The staff was courteous, and the room was huge--lots of room, a full kitchette with full-sized refrigerator, stove, even dishwasher. But there were absolutely no utensils, no plates or cups, or even a coffeemaker. The reason we did not enjoy our stay, however, was the state of the beds. The headboards were a fake leather, and the material had all sorts of scuffs and tears into the fabric (on both beds). The... read more
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that upon check in they did not offer you a dish package and the headboard and sheets were not in good condition. We do not keep the dishes in the room, but we do have them available upon request. To make sure this doesn't happen again, I have reviewed with the front desk the importance of offering dishware upon check in and we have ordered a replacement headboard for the room. Thank you for sharing your experience with us. I do hope that you ... read more
One night stand TV was bad. Room was just OK for a one night stay. Would try an other if in Philadelphia again.
Not a hotel to stay at We saw the negative reviews on this hotel however we just needed a place to crash for the night as our flight came in at midnight, the hotel staff was helpful, the room was poorly maintained and dirty. Will recommend this hotel.
Business response:
Thank you for the feedback about your stay at our hotel. Your comments in regards to our helpful hotel staff are much appreciated; yet, I was disheartened to read that you encountered housekeeping issues. In response to your feedback, we are sharing your comments with our staff and retraining them on our cleaning procedures. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Overnight stay Carpet was dark and smelly. Low lighting in the hallways. Head boards were extensively scratched up.. Continental breakfast was described as grab and go, which it was. Unhealthy muffins and no fruit.
Shower was clogged up & not running properly, hotel was dirty, staff was rude & loud. Toilet was clogged up. My girlfriend hated this hotel & would not stay here again.
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for the plumbing issues you encountered and the staff attitude. To uphold our company's high standards, we will be meeting with our staff to review the importance of providing great guest service, and a room in which everything is in working order to provide a comfortable stay moving forward. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a bette... read more
Dirty room. Floor was sticky. Xxxxxxxxxxxxxxxxxxxx
Business response:
The staff and I read your comments about your stay with us. I sincerely apologize that the floor was sticky and the room was not cleaned up to standards. To make sure this doesn't happen again, we are reviewing our cleaning procedures with our staff to ensure this does not happen again. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Non-smoking hotel does not mean non-smoking. We ended up leaving and going to another hotel. The hotel is supposed to be a non-smoking property, but it was like walking through a casino to get to our room. The room smelled strongly of smoke also. Hotel staff at the front desk was extremely helpful and apologetic. Still waiting to see if getting a refund from Travelocity will be easy or difficult.
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.