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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
last minute stay The front desk seemed annoyed but was helpful for when they were able to come and assist me. Just thinking maybe they were having a bad day. However upon entering my room there was dust and clutter underneath the bed and when I was in the bathroom was appeared to be an earring and other things were in the sink trap however I was unable to reach them.
Business response:
Thank you for taking the time for a detailed evaluation of your stay. We are pleased you liked our front desk staff and their service. However, we are sorry for the cleanliness issues you encountered with our accommodations. We have addressed this with our housekeeping staff, and we are grateful for your patience and all of your valuable feedback. We hope you will stay with us again the next time you visit Philadelphia. Sincerely, Hotel Management
Is quite Smell like cigarate
Business response:
Hector, we appreciate you choosing our hotel and taking the time to share your concerns. We are pleased your overall stay with us was good. However, please accept our apologies for the disruption to your stay caused by the smell of smoke. Your feedback will be shared with our housekeeping team to be more diligent going forward. We hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management
Had toilet problem
Ur was a great stay
Business response:
Anthony, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The place is a dirty
Business response:
Dear Bianca, Thank you for sharing your feedback. We’re truly sorry your stay did not reflect the high standards we strive to maintain. Cleanliness is a top priority, and your comments have been shared with the team to ensure immediate attention. We value your perspective, as it helps us improve our accommodations. We hope to have the opportunity to provide you with a more comfortable and pleasant experience in the future. Sincerely, Hotel Management
This was an absolutely terrible experience. My husband was arriving late in the evening. We called the hotel to ensure he would be able to check in. They said he had to arrive by midnight, then they later said 1am, otherwise he would lose his reservation. He arrived at 11:45pm only for them to tell him that they were sold out and had no room for him, even though he had paid and had a confirmation number from Expedia. DO NOT STAY HERE.
Business response:
Dear Marcus, We sincerely apologize for the difficulties your husband faced upon arrival. This falls short of the experience we aim to provide, and we understand how frustrating this must have been. Your feedback is essential, and we will share this with the respective teams to prevent this from happening again. We appreciate your patience and hope to regain your confidence in us in the future. Sincerely, Hotel Management
I travel quite a bit for work one of the beds in my room. The frame was broke, and the mattress sunk in in the kitchen, cupboards and drawers. There were dead bugs and never once in my travels staying in any hotels across the country for work have I ever had to pay for a stay And pay for parking per day I was staying there absolutely ridiculous to pay for parking per day that I’m already paying to stay there for my stay strongly don’t recommend staff at front desk extremely ghetto
Business response:
Dear Richard, We sincerely apologize for the issues you encountered during your stay, including the broken bed, cleanliness concerns, and frustration with parking fees. We understand how these challenges disrupted your visit, and we regret that our front desk service did not meet your expectations. Your feedback is invaluable, and we are addressing these concerns with our team to improve both maintenance and guest experience. While we cannot undo your recent stay, we hope you will consider giving us another opportunity in th... read more
Internet was ok. Property is very dated and smelled very bad. Staff was very nice.
Business response:
Dear Julie, We sincerely apologize that the condition of the property and the cleanliness issues affected your stay. This is not the standard we strive for, and we regret that we fell short in meeting your expectations. We take your comments seriously and will address them with our team for immediate attention. On a positive note, we are glad to hear that our staff made a positive impression with their friendliness and service, and that you found the internet satisfactory. Thank you for sharing your experience, and we hope t... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,841 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.