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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was very ghetto moms are old. don’t give you enough towels. act like you are stealing
Business response:
Dear Guest, Thank you for taking the time to share your impressions with us. While we regret that your visit did not meet expectations, we appreciate the opportunity to learn from your experience. Please accept our sincere apologies for any moments that felt uncomfortable or unwelcoming during your stay. Your comments have been shared with our team and will help reinforce our commitment to respectful service and consistent standards. We hope you may consider returning in the future, allowing us the chance to provide a more p... read more
Don’t Book Here
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We regret that your experience did not meet expectations and sincerely apologize for any frustration this may have caused. Your comments are important to us, and we have shared them with our team to help identify areas for improvement. We appreciate you bringing your concerns to our attention and hope you will consider giving us another opportunity in the future, allowing us to provide a more comfortable and positive experience. Sincerely, Hotel Manage... read more
Room is stripped down to bare minimum. no dishes or utensils, no trash can, tiny cheap dollar store towels, only a sheet and a "bed spread" no real blanket. Drawers were all broken, no shuttle service, no coffee pot, lobby morning coffee was way too strong. Breakfast bar was a granola bar and pack of oatmeal ONLY. Price kept me there for 2 nights, but I would not recommend the hotel. btw, they will demand a $100 DEPOSIT, and nothing in the room is even worth that much. Ugly, and not well kept.
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry that your stay did not meet expectations and understand how frustrating that must have been. Our accommodations are designed to be simple and efficient, and many household items are kept at the front desk and provided upon request to better maintain cleanliness and inventory control for guests who need them. That said, we regret that this was not clearly communicated and that maintenance concerns affected your comfort. Your comments... read more
The room was very dirty, stained and rundown. Did not look anything like the photos. There was one gentleman working the front desk that was very nice, but clearly would have benefited from a little help.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize that your room did not meet cleanliness or condition expectations and that the accommodations did not reflect the images you saw. While we are glad that one team member was welcoming, we understand that adequate staffing and support are essential to providing a smooth, comfortable stay. Your comments have been shared with our team and housekeeping teams to address these concerns and guide improvements. We regret the inconvenience this caused and hope you... read more
I have not
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that you have not had the opportunity to experience our services yet. We sincerely hope that when you do stay with us, we can provide a comfortable, welcoming, and enjoyable experience that meets your expectations. Your input is important to us as it helps guide our efforts to ensure all guests feel valued and satisfied. We look forward to the opportunity to host you and provide a memorable and pleasant stay. Sincerely, Hotel Management
I have not received my $100 security deposit back yet and it’s been 7 business days
This place should not be on any site. The room was in a deplorable state with grime on the walls and literally bugs on the ceiling and walls. The staff was unhelpful to put it mildly. I walked in saw the state of the room took pictures and video and walked out they refused to refund or cancel my reservation. Stay anywhere but here - sleep in your car it would be more sanitary
Business response:
Dear Guest, We are truly sorry to hear about your experience and sincerely apologize for the condition of your room and the challenges you faced with our team. This falls far short of the standard of cleanliness and service we aim to provide, and we understand how distressing this must have been. While occasional issues can occur, your feedback highlights areas requiring immediate attention, particularly in housekeeping and guest support. Your feedback is invaluable in helping us address these issues and ensure they are corr... read more
Hotel front desk wouldn’t pick up calls. We checked out early from our reservation so we wouldn’t get charged another night but the front desk never closed out our reservation. Because of this, we never got refunded by Expedia for our second night.
Business response:
Dear Guest, Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience you encountered. We understand how upsetting it can be when communication and billing issues disrupt travel plans. While certain processes with third-party platforms and late-night availability can pose limitations, your feedback has been shared with our team to help improve response procedures and ensure timely resolution of reservations. We are committed to enhancing both guest s... read more
This definitely is not a 3-star hotel. Room is not clean (and smells smoked) and does not have essentials (toilet paper, shampoo, etc). Front desk check-in is not flexible and hard to follow. No airport shuttle service.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations and that your room and amenities fell short of acceptable standards. We understand how frustrating this must have been, particularly with check-in and the absence of certain services. Your feedback has been shared with our team and housekeeping teams to address these concerns and prevent similar situations in the future. We value your input as it helps us improve the overall guest experience. We... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,983 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.