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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Odd entrance, not very welcoming lobby, room clean, double bed not queen or king, staff very nice.
Woman at the front desk was very nice and the manager was awesome
Business response:
Mallory, thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and were impressed with our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Okay for one night The service was nice. The bed however was hard as ever. There were fruit flies flying around, and hair in the tub. The smell of fabuloso was overwhelming😞 was nice to have a full fridge and a stove. Was only there for one night due to a flight issue.
Business response:
Kamilla, thank you for choosing to stay with us and for sharing your experience. We appreciate your feedback regarding areas where we could improvise. We apologize for anything other than a memorable experience, and we hope you will revisit the exceptional stay for which we are known. Thank you again for being our guest. Sincerely, Hotel Management
last minute stay The front desk seemed annoyed but was helpful for when they were able to come and assist me. Just thinking maybe they were having a bad day. However upon entering my room there was dust and clutter underneath the bed and when I was in the bathroom was appeared to be an earring and other things were in the sink trap however I was unable to reach them.
Business response:
Thank you for taking the time for a detailed evaluation of your stay. We are pleased you liked our front desk staff and their service. However, we are sorry for the cleanliness issues you encountered with our accommodations. We have addressed this with our housekeeping staff, and we are grateful for your patience and all of your valuable feedback. We hope you will stay with us again the next time you visit Philadelphia. Sincerely, Hotel Management
Is quite Smell like cigarate
Business response:
Hector, we appreciate you choosing our hotel and taking the time to share your concerns. We are pleased your overall stay with us was good. However, please accept our apologies for the disruption to your stay caused by the smell of smoke. Your feedback will be shared with our housekeeping team to be more diligent going forward. We hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management
Had toilet problem
Ur was a great stay
Business response:
Anthony, thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Room very filthy and the staff are very rude I would like to get a refund
Business response:
Dear Guest, Thank you for bringing this to our attention. We regret to learn that your stay did not meet expectations and caused frustration, as providing a comfortable and respectful environment is important to us. We understand how concerning this experience must have been and appreciate you sharing your perspective. Your comments have been forwarded to the management team. Please feel free to reach out to us directly if you wish to discuss this matter further or have any other concerns. Sincerely, Hotel Management
Clerk was off to the side on his phone during check in. Had to practically yell for him. Room was dirty. No hotel shuttle even though it says it does.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize that your check-in experience, the condition of your room, and the unavailability of the shuttle service did not meet expectations. We understand how these issues affected your stay and regret any frustration caused. While certain services may be limited at times, your feedback has been shared with our team to guide improvements in both staff attentiveness and operational consistency. We hope you will consider giving us another opportu... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,983 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.