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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1 night Check in went well, the gal working the front desk was courteous but not overly friendly. The room was okay, but if you need dishes or utensils you have to call down for them. When I called down for what I needed I was told I could come down and get it. That’s when my stay started to go down hill. While I was at the desk I asked for 2 extra pillows the gal told me she would bring them to my room as she needed to go upstrais for them, no big deal. She arrives to my door with two pillows that look like they just came o... read more
Business response:
Grey, thank you for your candid review. We are sorry for not meeting all of your expectations and regret the issues you encountered with the comfort of your bedding. Your comments have been shared with the entire team in an effort to ensure a better experience going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Stay away I booked this online and when I got to the front desk, the lady was complaining about her day about so many problems there were. She told me that we now have a problem, that even though we booked and have confirmation, we don't have a room to stay in. She continued to complain until I said "how can we find a solution for this, as we just flew from CA to PA and spent $40 on a Lyft and it's 1am". She said that there were empty rooms but we can't stay in them. She asked us why were in town and complained that everyone... read more
Business response:
Thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Close to our daughter, but not very comfortable Inexpensive hotel, but had problems with our toilet(ended up just keeping the plunger), didn't have enough towels, and the bedspread was very thin and shiny so kept falling off the bed during the night. Fortunately we were there very little.
Business response:
Donna, thanks for staying with us. Although you were benefited with our convenient location, we apologize for the cleanliness issue you experienced and regret the inconvenience this caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
this place is a joke. Crack haven It seemed like every derelict in area was hanging out around the property. People in and out all night.
Business response:
Thank you for staying with us and for the review. Although you liked our convenient location, please accept our apologies for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Ma... read more
convenient location location was easy to find since it was right off of 295 and it is near a lot of shopping
Business response:
Thank you for your feedback. We are pleased to know you liked our convenient location, but we are sorry for not meeting all of your expectations. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Needed a place to stay for our annual visit to the Army/Navy game. The person at check-in was rude and non interested. The room was booked for 3 people and we had only 2 towels. When asked for a third we had to pick it up at the desk. The room had a bad odor as well as the rest of the hotel. The room was never cleaned between the 2 nights we stayed there. There were stains on the carpets and pillows. The continental breakfast was a huge disappointment.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Disappoint We stayed in cherry hill no extended stay for Sunday 11/26~27.. well that is if we stayed the night but soon as we found the ants coming out of the cabinet drawer we walked out checking out. We checked out around 9:30? I notified the front desk about it and she didn't even say about switching room or anything very disappointed with the stay.
Business response:
We are very sorry for the problems you encountered with your room and for the inconvenience of relocating. Our team works diligently to get each room clean and comfortable for our guest’s arrival, and we are disappointed that we failed during your stay. We are taking measures to prevent these mistakes from being repeated and we are grateful for your feedback. Although we did not meet your expectations this visit, we hope you will consider us the next time you are in the area so we can give you the experience you deserve. Si... read more
This place was a disaster. First room had a broken tv. 2nd room smelled like a horse had been in there. 3rd was ok enough to spend the night but we checked out two days early.
Business response:
Cara, Please accept my sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Unhappy First I was upset because I booked a queen bed and it was not. Full size bed which was not comfortable. No wash clothes in the room . The smell was not good in the hallway..
Business response:
Darryl, I apologize that we failed to provide you an exceptional stay. We are sorry for the reservation issue you experienced. Your concerns have been shared with my front desk team to make sure this is not repeated again. In regard to the odor you issue will be shared with my housekeeping team. I hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.