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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just short of terrible We arrived at 8pm for our check-in and were made to wait for almost an hour on the grounds that only one double bed room available and it is being cleaned now (check-in begins at 3pm). We opted for this and left a similar priced facility, only because this advertised to have breakfast included. Turns out that means a small accent table in front of reception with granola bars, oat meal packets, muffins and tea & coffee. It's certainly free but if I had known this is what they mean - I would have opted f... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Needs serious Updating Hotel smelled like smoke. I don't know how they can tell if you smoke or don't smoke. The air conditioner was extremely loud. The beds were very comfortable.
Business response:
Michelle, thank you for being our guest. We sincerely apologize for the less than expected stay you had with us and for the inconvenience you encountered with the odor. We have shared your concerns with our housekeeping staff to ensure the room receives a deep cleaning. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
basic hotel close to free way address provided in orbitz was not fully correct . GPS Navigation never found the address. As we arrived at mid night in Philli airport i have to call the front desk to get the full / correct address. With the price per night the hotel was disappointing.
Business response:
Ashish, thank you for your feedback. Although you liked the service provided by our staff, we sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another... read more
Review. People smoke just outside the lobby, breakfast is not just a snack. Not happy with bathroom.
Business response:
Joseph, please accept my apologies for the issues you experienced here and for missing to meet your expectations. We are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. We hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Unfit for Human Habitation. Not suitable for overnight stay. Rooms not clean. Tv remote dead batteries and front desk cannot replace. Asked for a box or pkg of tissues and was given a roll of toilet paper.
Business response:
John, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Poorly Manage The hotel smells horrible; no housekeeper so you make your bed, take out your trash and bring your dirty towels to the front desk to get new ones. Don't forget your dirty towels or you won't get new ones. Breakfast is coffee, chips and muffins so enjoy your stay.
Business response:
We’re sorry for not living up to your expectations and regret the inconvenience it caused. I will share your feedback with the entire team and will use it as a training tool to improve our service and facilities moving forward. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
rude af staff rude af ppl
Business response:
We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, General Manager
Would never recommend to anyone My reservation stated that my room was guaranteed in the event of a late arrival. I had major car trouble so I didn't not get to the hotel until 3:30-4:00 am. The lady at the front desk was a cleaning lady - NOT trained for the front desk and said that since I arrived after their audit time - I no longer had a room. I was extremely tired as were the people with me not to mention the 9 month old baby. She said there was a way to fix it but she had no idea how. After about 1/2 hr she sent us to ... read more
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will give us another chance to make this up to you on your future visit. Sincerely, General Manager
At half the price, it would have been okay Our room was way overpriced for what we received. There were problems big and small -- no shampoo or conditioner in the room, no conditioner at all available, no forks available, lines of dust around the bathroom doorway, just one staff person on duty Saturday night, when many families were checking in because of a lacrosse tournament.
Business response:
Jeffrey, thank you for the feedback. Although we always try to be perfect, sometimes we fall short. Kindly be informed, our guests often bring their personal items from home, so our toiletries are available upon request at the front desk. Please accept our apologies if we did not communicate this to you at check-in. We hope you will consider visiting us again so we can serve you better. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.