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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A bit misleading There are no towels, toilet paper, glasses, plates, coffee maker in the room. There was a bed with blankets and sheets, a TV, a nice chair and a microwave. The front desk is going to tell you all you have to ask for is towels. They will not be nice about giving you anything additional either.
Business response:
Catherine, thank you for being our guest. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly regret the inconvenience caused and hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Ghetto! I read the reviews prior to booking so I was a bit weary, however I needed something in a hurry and inexpensive. First: No toilet paper when I arrived in my room! I couldn't believe it, I've been in hotels and motels and never did I have to call for toilet paper! Second: The toilet was dirty , it had not been cleaned in I don't know how long. Third: their was an iron but no iron board ! What the heck, I had an business meeting and I'm ironing on the bed. I called the front desk and they took their sweet old times lik... read more
Business response:
Sanya, please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you visit us again, so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Stay elsewhere Room was disguisting. Garbage under the sink was full and roach traps under the sink. There was no made service and I had to bring towels down to the front desk in order to get clean ones. Smell of weed filled the hallways during my stay also.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Needs better customer service Only two small towels No bath mat. I asked for an additional towel and was told that they short on towels. Also it was very difficult to log on to the wifi. The person checking me in did not follow the info from my drivers license on the computer so I was not able to use my last name on the wifi ap. Had to go the front desk and she was annoyed and complained to me.
Business response:
Todd, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
No ice or amenities available. Minimal services. Grumpy people.
Business response:
Harry, we are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we do have items such as a fully equipped kitchen and a comfortable in-suite environment to make you feel at home while away from home. We also have hair-dryers and certain complimentary toiletries available at the front desk for our guests who need them. As we have full size refrigerator in all of our suites which includes ice trays, we do not have ice machines on ou... read more
Terrible hotel! If you are just looking for a bed to sleep, this place might be ok. But don't expect anything else. They told me that breakfast is between 7 and 9:30 am. There was nothing when I went down at 8 am. Nothing, not even coffee. Plus, the building is along route 70 at the exit of 295. It was always a nightmare when you drive in or out of the hotel. I would personally never come to this hotel again.
Business response:
Please accept our apologies for not meeting your expectations. We strive to ensure a comfortable stay for all our guests, and we are sorry this was not your experience. We can assure you what you reported is not acceptable by our standards, and we will take steps to provide a more satisfying experience going forward. Thank you for the feedback as this helps us improve our service to future guests. It was our pleasure to have you here, and I hope you will return so we can make it up to you. Sincerely, General Manager
the address on reservation was not correct . the floor and room smelled of smoke, there were no dishes, glasses in the room. the bathroom exhaust was tried into the only light switch so you had to listen to the exhaust at all times, fridge was also way toooooo loud . over all the only thing I liked was the service at the front desk. it was exceptional
Business response:
Gloria, thanks for choosing to stay with us and for the comments provided. We apologize for the inconvenience you encountered while here. I will share your concerns in regard with the room to my maintenance team so that they can fix it immediately. Kitchenware for your suite is kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our team communicates this more clearly going forward. We hope you will visit us again when in our ... read more
Two nights tv broke
Disappointed The towels/wash cloths were dirty looking & stained. Went out to buy our own. There was hair in the shower. The refrigerator handle was broken off. When the bathroom light was on the fan was so loud you could hear it outside of the room. The chairs had huge stains on them - the room didn't appear clean. The shower handle was broken and we couldn't turn it off several times. The room had a funny smell to it. Overall disappointed and won't return or refer anyone here.
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.