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Extended Stay America - Philadelphia - Cherry Hill
- Hotels
- Cherry Hill, NJ
About this business
Location details
1653 E. State Hwy. No. 70, Cherry Hill, NJ, 08034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
experience Check in took 30 mins due to some server down time. Lobby staff do not know her job and do not know how to operate computer it seems. Toilet were messy and not cleaned, flush not working. Because of this we have to change our room and the new one was a smaller one than we booked. Worst experience.
Hotel review It was one of the worst hotels I ever stay at the sheet had a hole in it the tub had a scratch in it the toilet sheet was loose no ice machine or vending machine in the hotel.the check lady was really rude and in polite.
The bed was very hard. Towels for only one person and the room floor wasn't clean. It had M&Ms on the floor.
Do not stay here No hairdryer in room; front desk had 1 we all shared. Fridge door handle was broken off. No coffee or dinnerware in room. Breakfast in a bag - instant oatmeal and a granola bar. We had a difficult time finding the hotel. Sheets gray and dingy. Shower curtain barely went inside tub. But other than that, we had a great stay.
No too good Staff on the evening of 1/25 and 1/26 (african american female) appears to lack the customer service skills needed for the front desk. She was very rude and slow to respond when I was standing at the front desk. She acted as if I wanted to keep the low quality towels from the room. I have a 8 night stay and should not get a hassle when requesting clean towels. A business center is needed. I will never stay at this hotel again. The staff for my check-in was very professional, informative and kind. She was the best... read more
Business response:
Thank you for taking the time to write a review of your stay. I am so disappointed that someone on our staff would treat you rudely. Please accept my apology. As this hotel’s manager, I can assure you that I will investigate and take steps to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Will never go back. The greeting by the lady on duty was rude and almost as if we were bothering her by checking in. She never informed us of the check out time or gave us any direction at all. The area has nothing near it.
Depressing and Smelly It was NYE, we arrived about 2 am and the lady at the front desk was having problems checking in two other customers. She refused to check us in while she was having problems with them because she would have to log off her computer or something. After about 20 minutes I demanded she check us in. She relented and we got to our room. The hotel had a worn down look and had a marijuana smell to it. We had a smoke free room but the whole hotel had a smoking smell to it. Very dingy and depressing. Rather than... read more
Business response:
Thank you for sharing your experience with us. We are extremely sorry for the conditions of your stay. We have already taken actions to ensure future dates do not result the same way New Years Eve did for you. I am happy to hear our staff took actions to accommodate you for your displeasure. Thank you again for sharing your experience.
Would not stay again no breakfast in the a.m. no ice machine no coffee machine in room totally unacceptable
Business response:
Thank you for posting your review. I apologize you did not enjoy your stay. We have a complimentary grab-n-go breakfast available in our lobby every morning from 6am-9:30am. We also have coffee makers for you room available upon request. This should have been explained to you at check-in. We apologize for that and would like you to know that we are coaching our front desk staff on properly informing guests during the check-in process. We hope to see you again in the future. Thank you again for posting your review.
Frequently asked questions about Extended Stay America - Philadelphia - Cherry Hill
How is Extended Stay America - Philadelphia - Cherry Hill rated?
Extended Stay America - Philadelphia - Cherry Hill has a 3.2 star rating with 1,758 reviews.
When is Extended Stay America - Philadelphia - Cherry Hill open?
Extended Stay America - Philadelphia - Cherry Hill is open now. It will close tomorrow at 12:00 a.m.