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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
- Hotels
- Horsham, PA
About this business
Location details
537 Dresher Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jedidiah, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
My family had 3 rooms at this place for one night. If you're OK with slightly dirty and stained linen, and with some hair in the bed and towels, then this place is OK. The old adage, "You get what you pay for". This place was about $30-50 cheaper than other 3-star hotels. The outside of the building looks great and well kept, but when you walk down the hallways, it is not as pleasing. One of our rooms still had trash in the trash can and the room wreaked of pepperoni pizza or something; one of my pillows had a clear yellow/b... read more
Business response:
We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Horrible and regrets
Business response:
Dodelina, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The fan was so noisy that it was impossible to get a proper sleep.
Business response:
Thanks for being our guest and sharing your review. We are sorry you couldn’t experience a good night’s sleep due to the maintenance issue which impacted your stay. Our team has looked into your concern to fix the problem. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
The hotel was super cheap which is the only good thing about it. We had no hot water in our shower. The room was somewhat cleaned. Although the sheets looked like they haven’t been changed there was hair and food crumbs in the bed, thankfully I took my own sheets, blanket, & pillow cases. I also didn’t like that we had to go to the front desk to ask for toilet paper and new towels whenever we needed them. A plus is that there was a cook top in the room so we could make breakfast for ourselves you need to ask for all utensils... read more
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Also, we are sorry as you didn't like our hotel policy. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Cheaper isn't always better The location was great as I only stay in the Horsham area when I visit Philadelphia. The hotel was not so great, the bed was uncomfortable and the pillows (were so FLAT) felt like they were purchased at the local Dollar store. I was tempted to go and purchase new pillows from Walmart.
Business response:
Rhonda, thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests, so we apologize that you were not completely satisfied with our bedding. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We appreciate your business and sincerely apologize that we failed to provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will gi... read more
This room was absolutely filthy. The bed was disgusting. I got in late and was exhausted. I did not want to drive anymore. However, I was bitten by a bug. Probably a bed bug. I told the front desk and was refunded. This was unacceptable filth. There was bed bugs, black mold and terrible smells throughout. I changed rooms twice. Not worth the stay. Pure filth.
Business response:
Dear Guest, thank you very much for your feedback. We are so very sorry for not living up to our commitment to provide you with clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We would also like to thank you for alerting us to the unwelcome visitors in your guest room. We have since had the room treated as a precaution. We are pleased a proper refund was issued for the overall disappointing experience a... read more
I would like to make a serious complain in regards our stay at the Extended Stay at Horsham, PN on Dec. 20, 2018 The room was dirty, spider webs on corners, the bed sheets TOTALLY dirty, with human fluids, DISGUSTING, the trash can has trash and a strong smoke bar odor, the toilette with urine all over. Preston de Supervisor, was contacted to help, he refused to give me his last name though, anyhow, he cleaned the toilette and changed the sheets, but left the two beds with “short sheets” we had to remake them: There was no p... read more
Business response:
Thank you for taking the time to give us your feedback regarding your recent stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. Also, feel free to ask the front desk about various charges as they were always happy to explain you in detail. Thank you again for being our guest and we hope to host you again in your future visit. Sincerely, ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Dresher Rd.
How is Extended Stay America - Philadelphia - Horsham - Dresher Rd. rated?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. has a 3.1 star rating with 2,467 reviews.
When is Extended Stay America - Philadelphia - Horsham - Dresher Rd. open?
Extended Stay America - Philadelphia - Horsham - Dresher Rd. is open now. It will close tomorrow at 12:00 a.m.