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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smoke free facility but entering the property it was all smelly of cigarettes and weed.Bathroom had all shave hair on the edges of the sink.The staff seem like they in need of some corporate help.The staff was very helpful
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your acknowledging the helpfulness of our team, and we sincerely apologize for the concerns you encountered with odors and cleanliness during your stay. This is not the experience we strive to provide, and your comments have been shared with our team and housekeeping teams for review and improvement. We regret the inconvenience this caused and value your input, as it helps us strengthen our service standards. We hope you will consider returning i... read more
The room was not clean the bathroom needs shower curtains trash can was full of trash .
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We sincerely regret that the accommodations did not meet the standards you rightly expected, and we apologize for the discomfort this caused during your visit. Providing a well-prepared and orderly environment is a priority, and your comments have been shared with our housekeeping leadership for immediate review and corrective action. Please be assured that we will work with our team to prevent a similar occurrence. We value your feedback, as it helps us streng... read more
The front desk staff was very nice.The room had no utensils pots pans paper towels dish soap tissues surprised we had towels and toilet paper.I guess this is due to people who have lived there or taking stuff but no one made me aware of those things that was missing in the room.Hotel didn’t have the greatest smell but I notice some live there.We didn’t see any bugs or mold kitchen area could use an upgrade.Not much noise neither.
Business response:
Dear Guest, Thank you for sharing your experience with us. We’re glad to hear our front desk team made a positive impression and that your stay was generally quiet and comfortable. We sincerely apologize for the missing kitchen items and supplies, as we understand how unexpected and inconvenient that can be, especially when this information was not communicated in advance. While extended stays can present unique challenges, your comments about upkeep and overall condition are taken seriously. We are actively working to impro... read more
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Pleasant stay
Business response:
Dear Guest, It is great to hear that your visit was so enjoyable, Brad. We truly appreciate you taking a moment to share your thoughts, and we are delighted that your time with us was smooth and comfortable. Thank you for choosing Extended Stay America during your travels. We’d be happy to welcome you back anytime for another relaxing stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,351 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.