Extended Stay America - Philadelphia - Horsham - Welsh Rd.

Business response:

Dear Guest, Thank you for choosing us for your recent visit to the city. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We appreciate your feedback, as it helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to review our hotel. We hope you had a pleasant stay overall. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised, as we are continually striving to ensure a perfect visit for every guest. It was our pleasure to host you, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are thrilled to hear you enjoyed your stay and found your room comfortable! It is wonderful to know that our location and morning offerings added to a pleasant experience. Our team at Extended Stay America works hard to make every visit enjoyable, and your feedback truly encourages us. We look forward to welcoming you back soon for another relaxing and convenient stay! Sincerely, Hotel Management 

Business response:

Dear Cynthia, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with missing toiletries and kitchen items upon your late arrival. We understand how frustrating it can be, especially after a long day of travel, and we regret that it affected your stay. Your feedback highlights areas where we can improve our service, and we are taking steps to ensure rooms are fully stocked for all guests. We hope you will consider giving us another opportunity to provide a more seamless and co... read more

Business response:

Dear Stephanie, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations. We regret that the bedding and pillows did not provide the comfort you anticipated. It is also disappointing to hear that the bathroom condition, including the shower curtain, affected your experience. Additionally, we apologize for any discomfort caused by the lobby environment. Your comments have been shared with the appropriate team to improve our accommodations and services. Guest comfort and satisfaction... read more

Business response:

Dear Muna, Thank you for staying with us and sharing your review. We’re sorry to hear that cleanliness and maintenance issues impacted your visit, as this falls short of the standards we aim to uphold. Your comments have been shared with our housekeeping team to focus on more thorough room checks to ensure a fresher, more comfortable environment for future guests. On a positive note, we’re glad you found the room temperature comfortable and the location convenient. We hope you will allow us another opportunity to provide a m... read more