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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to check-in over the phone because flight delays would've caused my reservation to be deleted. The room was clean when I arrived at 2:45am, but there was no soap, no shampoo and no items in the kitchen area if I was actually using for an extended stay. I was too tired to call or go to the desk and ask for missing items.
Business response:
Dear Cynthia, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with missing toiletries and kitchen items upon your late arrival. We understand how frustrating it can be, especially after a long day of travel, and we regret that it affected your stay. Your feedback highlights areas where we can improve our service, and we are taking steps to ensure rooms are fully stocked for all guests. We hope you will consider giving us another opportunity to provide a more seamless and co... read more
Beds are very uncomfortable. Pillows need updated! Bathroom was dirty and shower curtain does not stay closed which caused water to run out. Lobby smelled like a nursing home!
Business response:
Dear Stephanie, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations. We regret that the bedding and pillows did not provide the comfort you anticipated. It is also disappointing to hear that the bathroom condition, including the shower curtain, affected your experience. Additionally, we apologize for any discomfort caused by the lobby environment. Your comments have been shared with the appropriate team to improve our accommodations and services. Guest comfort and satisfaction... read more
It was definitely a place I could sleep. Pretty much every towel in the room had dirt on it, the shower drain wasn’t really draining, and there was hair all over the bathroom counter when I got to the room. I will say, the heat settings on the AC were great and being walkable to the nearest Wawa was very convenient.
Business response:
Dear Muna, Thank you for staying with us and sharing your review. We’re sorry to hear that cleanliness and maintenance issues impacted your visit, as this falls short of the standards we aim to uphold. Your comments have been shared with our housekeeping team to focus on more thorough room checks to ensure a fresher, more comfortable environment for future guests. On a positive note, we’re glad you found the room temperature comfortable and the location convenient. We hope you will allow us another opportunity to provide a m... read more
Nice area. Staff very nice
Staff is great. Close to stores
Nice place. Great staff
Great staff nice place
Staff members very helpful
Nice place great staff
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,308 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.