Extended Stay America - Philadelphia - King Of Prussia

Business response:

Dear Haj, Thank you for taking the time to review our hotel. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing us, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management 

Business response:

Dear BRUCE, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management 

Business response:

Dear Alan, Thank you for choosing us. It is glad to know you had a pleasant stay and were pleased with the courteous staff. However, we are sorry for the long check-in time you had on your arrival. Also, we have noted your observations regarding the need to update and renovate. Until these go into action, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management 

Business response:

Dear PORTIA, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our superb team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management