Extended Stay America - Philadelphia - King Of Prussia

Business response:

Dear Jodi, Thank you for taking the time to connect with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. We are grateful for your acknowledgment of the service you received from our staff and also for our location. However, we regret that your stay was anything other than perfect. It was our pleasure to host your visit, and we hope to see you soon. Sincerely, Hotel Management 

Business response:

Dear Tracie, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you ba... read more

Business response:

Dear Scott, Thank you for your feedback. We're delighted to hear that you found the property clean and comfortable during your stay at Extended Stay America. Providing a welcoming and well-maintained environment is one of our top priorities, and it’s great to know we delivered on that promise. Your positive comments are truly appreciated by our entire team. We look forward to having the pleasure of welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Steven, Thank you for your feedback. We’re pleased to hear that our staff was helpful during your stay. However, we apologize that the condition of the property did not meet your expectations. We are actively working on renovations and improvements to enhance the overall guest experience. Your comments are valuable as they help us focus on areas needing attention. We appreciate your understanding and hope to welcome you back soon with a much-improved stay. Sincerely, Hotel Management 

Business response:

Dear Kathryn, Thank you for sharing your feedback with us. We’re glad you found the stay reasonably priced for one night, but we sincerely apologize for the issues you experienced with the room odor and hot water. Your comfort is important to us, and we’ve shared your concerns with our maintenance and housekeeping teams to ensure these matters are addressed promptly. We appreciate your comments as they help us improve the guest experience. We hope to serve you better and welcome you back. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for the cigarette smell in the lobby and room, and for any rudeness you encountered, especially during the night shift. We are addressing these concerns with our team to improve guest comfort and service. We’re glad you found our parking lot spacious and appreciate your kind words about Stephany. Your feedback helps us grow, and we hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We appreciate you taking the time to share your experience with us. While we’re glad to hear the service met your expectations, we understand that there is always room for improvement. Your comments help us identify areas where we can enhance our guest experience. We are committed to providing better service and a more comfortable stay on your next visit. We look forward to welcoming you back soon for an improved experience. Sincerely, Hotel Management