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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only stayed for one night. Didn’t have high expectations but the room wasn’t very clean and this hotel badly needs renovations. The mattress was like a trampoline so if you have back and neck problems good luck. Hallway smelled like urine and marijuana. The ladies at the front desk were very nice though. If just passing through and need an affordable room this wasn’t bad.
Business response:
Dear Patricia, Thank you for reviewing your stay with us. It is glad that you had a pleasant stay and were pleased with the price paid. However, we are sorry for the concerns that you raised. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our housekeeping staff and reiterate the importance of impeccable customer service and attention to detail. Also, we have instructed our team to double-check the rooms before allocating them to th... read more
Proper kitchen utensils and plates should be kept in the room and cleaning should be daily
Business response:
Dear Olufemi, Thank you for your feedback. Our front desk team makes every effort to communicate details on our amenities and service during check-in, and we sincerely apologize for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management
Clean and safe. Staff is great
Breakfast is not acceptable compare to other hotel
Business response:
Dear Andre, It was disappointing to read that we did not meet your expectations regarding our complimentary grab-and-go breakfast offerings. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hot... read more
Poor check-in experience I do not recommend this hotel. Check-in time was 3 p.m. which is when we arrived. The person at the front desk was not manning the desk when we came in. When she returned, she said she had to leave again to see if the room was ready. When she came back, she said the room wasn't ready. She offered a different accommodation, which was fine. Then came the check-in process, which took so long, it baffled me. The employee just kept staring at the computer screen. It was ridiculous. Then there was no "than... read more
Business response:
Dear Diane, Thank you for choosing us and sharing your candid review. We sincerely apologize for the issues you experienced during check-in. Our staff is trained to welcome our guests courteously and attend to their needs attentively. Therefore, we regret this was not your impression. Your comments have been shared with our front desk team to ensure we are well-poised in serving our guests going forward. Thanks again for your feedback, and we hope you will return so we can make it up to you on a future visit.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,277 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.