Extended Stay America - Philadelphia - King Of Prussia

Business response:

Dear Haj, Thank you for taking the time to review our hotel. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. Thank you for being our guest; we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Robert, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience.Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Sara, Thank you for choosing us. It isn't enjoyable to know that we did not meet all your expectations despite having a pleasant stay. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Also, we have informed our housekeeping and pest control team to review the room for improvement. We value your feedback and hope you will allow us to host you again to provide you with the hospitality you deserve. Sincerely,Hotel Management