Extended Stay America - Philadelphia - King Of Prussia

Business response:

Dear Amer, Thank you for acknowledging our friendly staff. We apologize for the oversight in cleaning your room during your stay. Your feedback is crucial, and we will address this issue promptly to ensure it does not recur. Please accept our apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to better serve you at Extended Stay Amerca in the future. Sincerely, Hotel Management 

Business response:

Dear Michael, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management 

Business response:

Dear Desiree, Thank you for sharing your positive feedback! We're glad you had an excellent experience at Extended Stay America. Providing a comfortable and pleasant stay is our goal. If you have any specific suggestions for improvement, feel free to share. We look forward to welcoming you back for another enjoyable stay at Extended Stay America!Sincerely,Hotel Management