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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good. Clean. Spacious for the three of us.
Business response:
Dear Bohdan, Thank you for posting a review for other travelers to know what makes us an excellent choice when visiting the city! It's nice knowing you enjoyed your time, and we are happy you were impressed with your clean and spacious room. It was a pleasure hosting your visit to Extended Stay America, and we look forward to your return! Sincerely,Hotel Management
Only stayed for one night. Didn’t have high expectations but the room wasn’t very clean and this hotel badly needs renovations. The mattress was like a trampoline so if you have back and neck problems good luck. Hallway smelled like urine and marijuana. The ladies at the front desk were very nice though. If just passing through and need an affordable room this wasn’t bad.
Business response:
Dear Patricia, Thank you for reviewing your stay with us. It is glad that you had a pleasant stay and were pleased with the price paid. However, we are sorry for the concerns that you raised. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our housekeeping staff and reiterate the importance of impeccable customer service and attention to detail. Also, we have instructed our team to double-check the rooms before allocating them to th... read more
Proper kitchen utensils and plates should be kept in the room and cleaning should be daily
Business response:
Dear Olufemi, Thank you for your feedback. Our front desk team makes every effort to communicate details on our amenities and service during check-in, and we sincerely apologize for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,320 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.