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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was intact and centrally located for my needs . Thanks for a wonderful experience.
Business response:
Dear Ronald, thank you for choosing to stay at Extended Stay America during your recent visit to the city. We are delighted to read you had an enjoyable, comfortable stay, and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Just trying to drive around in that area is a nightmare! Its not the hotel's fault though. They were very courteous and we enjoyed our visit
Business response:
Dear Gregory, thank you for reviewing your stay. We are pleased to read how happy you were with your overall stay. We strive to provide an exceptional stay to every guest every day. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management
The hotel was basically what I expected. However, 2 issues: 1. The room was super cramp. The online pictures don’t really do it justice. The layout picture was deceptive at best. 2. The hotel didn’t have enough clean wash clothes or full bed linen for the pullout sofa. They were supposed to bring some by AFTER they washed them but no one showed up.
Business response:
Dear Alex, thank you for staying with us and evaluating your stay. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you could not enjoy your stay. We have shared your feedback with our housekeeping team to ensure this should not be repeated. We hope we will have another occasion to exceed your expectations and welcome you back soon. Sincerely, Hotel Management
No housekeeping. Very dirty
Business response:
Dear James, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Run down The hotel was dingy and run down. It smelled musty throughout - we bought an air freshener for the room. Furniture was old and dinged up. The outside of our fridge looked like soda had sprayed on it and was crusted on there. Staff was nice. Area was safe. Not noisy at night.
Business response:
Dear Kristine, thank you for choosing us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with the housekeeping team to ensure we are well poised to serve you better during your next stay. We are happy that you liked the service provided by our team. Thank you again for your feedback. We look forward to seeing you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,277 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.