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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Proper kitchen utensils and plates should be kept in the room and cleaning should be daily
Business response:
Dear Olufemi, Thank you for your feedback. Our front desk team makes every effort to communicate details on our amenities and service during check-in, and we sincerely apologize for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management
Clean and safe. Staff is great
Breakfast is not acceptable compare to other hotel
Business response:
Dear Andre, It was disappointing to read that we did not meet your expectations regarding our complimentary grab-and-go breakfast offerings. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hot... read more
Poor check-in experience I do not recommend this hotel. Check-in time was 3 p.m. which is when we arrived. The person at the front desk was not manning the desk when we came in. When she returned, she said she had to leave again to see if the room was ready. When she came back, she said the room wasn't ready. She offered a different accommodation, which was fine. Then came the check-in process, which took so long, it baffled me. The employee just kept staring at the computer screen. It was ridiculous. Then there was no "than... read more
Business response:
Dear Diane, Thank you for choosing us and sharing your candid review. We sincerely apologize for the issues you experienced during check-in. Our staff is trained to welcome our guests courteously and attend to their needs attentively. Therefore, we regret this was not your impression. Your comments have been shared with our front desk team to ensure we are well-poised in serving our guests going forward. Thanks again for your feedback, and we hope you will return so we can make it up to you on a future visit.Sincerely,Hotel ... read more
Inexpensive option in KOP This is an acceptable hotel for this price point. Front desk checkin clerk was very nice. My first room did smell of smoke and I was relocated to a new room. Although it could use an update and some parts are shabbier than others, the area is perfectly fine/safe. Has the benefit of a full sized kitchen should you need it. Yes some patrons are using it as “extended stay” (per the title of property) and there are some dogs here as it’s “pet friendly”. My room and bed were clean and comfortable and the... read more
Business response:
Dear DEBORAH, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. Please give us another chance to welcome you on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,344 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.