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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as safe as we should have felt. People sleeping in the breakfast room. We ordered a King bed and received 2 doubles. Not very comfortable.
Business response:
Thank you for posting a review of your stay. We apologize for not being able to accommodate you in the room you booked and the inconvenience you had due to it. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The hallway smelled as if someone lit a thousand cigarettes and let the smoke just trap itself in the walls.
Business response:
Thank you for being our guest. We're sorry for the smoke smell you experienced in the hallways. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not the best experience. Entered the lobby to no one at the desk. Located desk clerk in laundry and was told I had to wait. It was unnerving to have my check-in videotaped, but maybe that was indicative of the clientele. Lobby wasn’t the cleanest and neither was the countertop in our room. Close to King of Prussia Mall.
Business response:
Nicole, thank you for your review. We are glad you liked our convenient location. However, we are sorry for the issues in your suite and also apologize for the service issues you encountered. Your feedback will be shared with the appropriate teams for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
No coffee machine or utensils in room. Need to ask for a tea bag.
Business response:
Thank you for your review. We are sorry that our hotel policy was not explained. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
Is a beautiful place but the showers bath needs some update.
Business response:
It was a pleasure having you as our guest at our hotel. We are delighted to read you liked our offerings and had a great stay with us. Your feedback for the shower is shared with the appropriate team to ensure this does not happen again. Your review is appreciated, and we hope to be your choice in the future as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,320 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.