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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away Hotel in need of renovations, tub was dirty and paint peeling. Room smelled even with air on. Promote breakfast bags for the morning but it was a basket with a few muffins and a couple granola bars. Front desk staff grumpy and waited 15 minutes for someone to show up to desk to check in at 7pm. Would not recommend .
Business response:
Kathleen, please accept our apologies for not providing a clean and restful stay. Your feedback regarding the odor issue and our breakfast offerings is shared with the concerned individuals an effort to deliver better guest experiences going ahead. Please give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
Had to wait 90 minutes to check in due to system back ups. Ask twice for dishes, was informed they needed to be wash and i would get a call when ready. Never recieved a call picked up plates and utensils at Walmart. Had a 6am flight no one at the desk to check me out called the 800 number and they could not reach anyone. I was told to find a drop box and leave the key. Front desk needs so training.
Business response:
We offer our sincere apologies for the poor service you received from our associates. The incident mentioned in your review concerns us a lot. Therefore, we have shared your feedback with the entire team, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Short Stay at Extended Stay Hotel I arrived to the location about 50 minutes prior to my check in time and was tersely told that the hotel was in an oversold situation and I would not be able to check in early. I was a little taken aback as I have never had a situation like this occur before. Despite this first experience the front desk clerk was very pleasant thereafter once I did check in and also during the remainder of my one day stay. The room that I was assigned was clean and in good shape when I checked in. I was some... read more
Business response:
Eric, thank you for choosing us. We are glad you had an overall pleasant stay. It is wonderful to read you not only enjoyed our comfortable accommodations, but you found us to be a great value. However, we are sorry for the inconveniences you faced at the time of check-in. We appreciate your feedback and hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,320 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.