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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was convenient, and check-in was quick & hassle-free. But while walking to our room, the hall reeked of urine, and our room smelled terribly of burnt pepperoni pizza and feet. After running the fan for some time, the stench dissipated. The riom itself was acceptable - okay for an overnight stay, but nothing exceptional.
Business response:
Thank you for being our guest. Although you found our location ideal for your needs and were impressed with our courteous associates, we are sorry for the issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Exelente, sólo debe ser un poco mejor el desayuno, pero lo demás es Exelente.
Business response:
José, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Kelly, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
It was very nice and quite. It was clean and room was at a comfortable temp when i got there.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and look forward to welcoming you back soon. Sincerely, Hotel Management
A cheap bed and that's about it.... Clumps of hair on the floor. Clearly had not been vacuumed. Elevator was dirty and needed attention. The "grab and go" breakfast as of 8am was almost completely cleaned out (not to mention pathetically stocked to begin with). Staff was friendly and helpful
Business response:
Michael, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the housekeeping issue you experienced in your room. We value your feedback as it will help us improve our service and facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Rasheen, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
The room was quiet and clean although it had a bad "chemical" smell. It was a bit worn ie scuffed up countertop. But the peice is very good for the area.
Business response:
Thank you for choosing our hotel. Although overall you had a pleasant stay, we are sorry for the odor issue you encountered. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. We hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
The staff needs to be trained on hospitality...BADLY. And on how to do a job when you’re hired for one. BADLY.
Business response:
Thank you for staying at our hotel. Although from the rating it seems you had a pleasant stay, we are sorry for the service issue you encountered. Please know, we provide thorough training for all associates, and we will redouble our efforts so that we can make our future guests visit a great one. Thank you again for your review. Please come back and see us again soon. Sincerely, Hotel Management
Business response:
Kamyra, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,320 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.