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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
?? I was given a room that was not cleaned from previous guest. Bed not made, towels on floor in bathroom. I was given another room which was fine. Toilet didn’t flush properly.
Business response:
Russrl, we sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Very nice! clean and in good condition, perhaps recently renovated? Parking lot access good. Breakfast was just coffee and packaged muffins. I was unsuccessful in turning off the heater - it kept duty cycling. Channel selection pretty limited. Plenty of hot water, good sized tub.
Business response:
It was our pleasure having you as our guest at Extended Stay America. We are delighted to read you enjoyed your stay and our facilities and service were to your satisfaction. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Nothing special about it...the only thing that stood out. Was the front desk staff. Helpful,friendly and very accommodating!
Liked: The price and proximity to my office. Plenty of towels/washcloths. TV worked; heat worked, room was spacious. Disliked: No Grab-n-Go breakfast, as advertised; no in-room coffeemaker, as advertised; no cookware, cooking utensils or cutlery as advertised; Expedia charged $35 more than what my final bill indicated.
Business response:
Thank you for providing us with details about your stay. We are glad to read you liked your room and our location. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope t... read more
Business response:
Janeda, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Nice and friendly and convenient. Mall was 5 minutes away. Casino is just down the road
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
My name the rooms are spacious Charleen and eunique are well trained and professionals know hot to handle any situation you may have
Business response:
Thank you for your review filled with so many kind comments! We are thrilled to know you had a great stay with us at Extended Stay America. We appreciate you mentioning our staff, especially Charleen and Eunique. They are true assets to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,277 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.