Extended Stay America - Philadelphia - King Of Prussia

Business response:

Michael, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel and for providing your review. It was good to know you liked the comfort of your well-appointed room. However, we regret that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but I am sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. I am confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share feedback about your stay. Our goal is for every guest to have a great experience, so we are delighted to know you thoroughly enjoyed your time with us. We'll be sure to share your compliments with the entire team. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are pleased to read you liked our well-kept property and had a comfortable stay with us. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know you liked your suite, but we are sorry you were unaware of our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks again, and we hope to host you back in the future. Sincerely, Hotel Management 

Business response:

Rhonda, thank you for your comments about our stay. Although you had an overall pleasant visit, we are sorry you found the bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management