Extended Stay America - Philadelphia - King Of Prussia

Business response:

Charles, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

James, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Javon, thank you for choosing the Extended Stay America and for your terrific review. We are glad to know you were impressed with our associates and that you had a great time with us. Thank you again for the great review. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you had a pleasant experience at the time of check-in and you liked your accommodations. However, we are sorry for the cleanliness issue you encountered. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Gabriella, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel and for providing your review. It was good to know you liked the comfort of your well-appointed room. However, we regret that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but I am sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. I am confident you will have a better experience. Sincerely, Hotel Management