Extended Stay America - Philadelphia - King Of Prussia

Business response:

Tina, we appreciate you for being our guest at Extended Stay America. It is a pleasure to know you liked having a fully-equipped kitchen in your room and that you had a great stay with us. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Thank you for your review, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Tina, thank you for staying at Extended Stay America. We are glad to know you loved your well-equipped room and that you had a great stay here. Thanks again, and we hope to host you back soon. Sincerely, Hotel Management 

Business response:

Judy, thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. we apologize for the difficulties you experienced during your stay. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will consider a future stay as we would welcome... read more

Business response:

Stephen, thanks for the wonderful feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all the aspects of your stay. It was a pleasure having you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, Hotel Management