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Extended Stay America - Philadelphia - King Of Prussia
- Hotels
- King of Prussia, PA
About this business
Location details
400 American Ave., King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Manager was nice. They have no room service. Cups need to be in the rooms.
Business response:
Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for you needs and that you had an overall enjoyable time with us. That being said, we are sorry for not meeting all of your expectations. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Glenda, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Stay-2N Checkin was simple and fast. Front desk gentleman was fine (not friendly but preofessional). The room was neat but the carpet was dirty. You would hate to walk on barefoot. They need to keep atleast another garbage bin in the room. When I booked, it said breakfast included. But what is considered as breakfast was not defined. I only saw coffee,blueberry muffin (no other flavor) some 2-3 type of bars like peanut butter and some oats. Many people who came for breakfast were also surprised at the menu. Checkout was simp... read more
Business response:
Thank you for staying with us. We are pleased to know you were overall happy with your stay with us. That being said, we are sorry for not meeting all of your expectations. We have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
We are delighted you had an outstanding stay at Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Shelly, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
I’m checking out from this hotel for good. Rude staff at the end of my stay. I asked some night personal if they can help me locate the remote for my tv I was just told I had to look around for it. Toilet was not cleaned, countertop had food crumbs all over. 2 hours before my checkout I got a knock on the door asking me if I’m extending or checking out. Thank had to fix the sliding closet doors because they fell off the hinges. Bed was made but pillows cases where crumpled up and the blanket had a stain.
Business response:
Marcie, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I love it
Business response:
Blinky, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - King Of Prussia
How is Extended Stay America - Philadelphia - King Of Prussia rated?
Extended Stay America - Philadelphia - King Of Prussia has a 4.1 star rating with 1,277 reviews.
When is Extended Stay America - Philadelphia - King Of Prussia open?
Extended Stay America - Philadelphia - King Of Prussia is open now. It will close tomorrow at 12:00 a.m.