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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The fact that there was no one there to check in with and phone call had to be made. I had no hot water for the first two nights and since there was no one at the front desk to get help from. I call the hotel from my meeting to get no answer and end up with someone from I gues3 the corp office. They finally reach someone at the hotel. Who called me to tell me that the shower has luke warm water in it. NOT ACCEPTABLE! I called back got someone. I asked to have the keys ready for the new room. The new room smelled and had no t... read more
Business response:
Dear Guest, Thank you for taking the time to describe your visit. We are genuinely sorry for the challenges you encountered. The difficulty reaching staff, the water issues, and the condition of the second room fall far short of the experience we aim to provide, and we understand your frustration. While some operational delays can occur, your concerns highlight areas that require immediate attention. Please be assured that we are committed to enhancing our service and maintenance response. We appreciate your patience regardi... read more
no even a coffe machine
Business response:
Dear Carlos, Thank you for taking the time to share your feedback. We appreciate your comments and apologize for any inconvenience you experienced during your stay. Your input is valuable and helps us identify ways to enhance our amenities and overall guest satisfaction. We are continually working to improve comfort and convenience for all who visit. We hope you will consider returning so we can provide a more enjoyable and accommodating experience. Sincerely, Hotel Management
Room was dirty and gross, bed was broken, most of the lights didn’t work. It felt like a room in an abandoned hotel. We canceled and found another hotel.
Business response:
Dear Jesse, Thank you for choosing us and sharing your feedback. We are sorry to hear about the issues that led you to leave sooner than expected. What you experienced is unusual, and we regret that your stay did not feel comfortable or well-maintained. Your comments have been shared with our housekeeping and maintenance teams to help improve room conditions and ensure a better experience for future guests. We hope you might consider staying with us again, giving us the opportunity to provide a cleaner, fully functional, and... read more
Room smelled like cigarettes
Business response:
Dear Eduardo, Thank you for sharing your experience with us. We sincerely apologize for the unpleasant odor you encountered during your stay, as this is not the standard we strive to maintain. Your feedback is invaluable and has been shared with our team so corrective measures can be taken to prevent this from recurring. We appreciate your input and hope you will consider giving us another opportunity to provide a fresher and more comfortable visit in the future. Sincerely, Hotel Management
When we arrived, I was asked to prove not only my licensem but the license of my mom and sister as well. I was then asked to provide a $100 security deposit - whoch I have never done at ANY hotel EVER. We were given a room with a rusty outter fridge, a missing kitchen drawer, a TV with a wobbly pedastal, and were only allowed to have one more additional towel - not the requested 3 to make a total of 5. Normnally, hotels provide 4 body towels. We moved to a second room that also had an outter rusty fridge and many of the outl... read more
Worst shower I ever had, extremely low water pressure
Not good!
This will be my last time staying at this establishment. The condition of the room and facility was unacceptable. The soap in my room looked ancient, the towels were dirty, and I developed an eye infection after sleeping on the bed. The fridge was dirty on the outside, and the shower head was covered in white buildup and filth—I had to clean it myself before showering. The side doors are always propped open, creating a serious safety concern for guests. Everything in the building feels outdated and neglected. The posted sign... read more
This place is falling apart and even though the email from the hotel says there's a "grab and go" breakfast, there isn't food or coffee. In our first room, the AC sounded like an airplane taking off, so we moved. In both rooms, the lights have to be plugged in to turn on - one is behind the headboard - and not all work. The shower rod was falling off the wall and there weren't plugs in the shower or tub. You have to ask for shampoo or a hair dryer, but the desk is closed until 9:00 AM. One positive is that the beds are very ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.