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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroaches! Do not stay in this hotel, infested rooms. Read Google reviews and do not stay here. I've travelled extensively in budget hotels with reasonable expectations and this was by far the worst. Dirty, cockroaches, front desk closed so no help or support available. Stay elsewhere.
Business response:
Dear Robin, Thank you for sharing your concerns. We sincerely apologize for your experience with cleanliness, pest control, and lack of support. This is not the standard we strive for, and your feedback will be used to address these issues promptly. We appreciate you bringing this to our attention and regret that we did not meet your expectations. We hope to offer you a better experience in the future.Sincerely,Hotel Management
Room was not Even cleaned before giving to us
Business response:
Dear Matam, We apologize for the inconvenience caused by the room not being cleaned before arrival. Ensuring that our rooms are immaculate upon check-in is essential, and we regret falling short of your expectations. Your feedback is crucial as we work to improve our housekeeping processes. We appreciate your understanding and hope to welcome you back for a more satisfying stay.Sincerely,Hotel Management
It was very dirty. Had to get out own towels everyday. Nobody was at the counter from 10pm till 10am
Business response:
Dear James, Thank you for your feedback. We apologize for the cleanliness issues and the inconvenience of obtaining your towels. Your comments about the front desk service hours are noted. We strive to improve and provide a better experience for our guests. We hope to serve you better in the future.Sincerely,Hotel Management
Tried to check in, no one was at the front desk. Had to use a phone in lobby to speak to someone. Person on the other line was rude and I was told I could not check in because the hotel was over booked. I was also told I needed to check in prior to 6:30pm however the reservation was booked after 6:30pm. When I requested a refund for a service I did not reserve, I was told I needed to speak to the manager the next time they are in the office. I requested a refund online, waiting for a responce. This wasted my money, gas, time... read more
Business response:
Dear Lisandra, We sincerely apologize for the inconvenience you experienced during your attempted check-in. The lack of staff at the front desk and the miscommunication about your reservation are unacceptable. Your frustration is understandable, and we regret the inconvenience caused. Please know that we are addressing these issues with our team to prevent such occurrences in the future. Thank you for bringing this to our attention, and we hope to restore your trust in our services.Sincerely,Hotel Management
This property is the most disgusting place i have ever been.!! I choose this place because it was a last minute due to and early game. Big regret. Disgusting filty walls. The room needs total maintenance not to mention the smell was horrible. Not worth $160 dollars. Do not stay here !
Business response:
Dear Carolyn, We apologize sincerely for the disappointing experience you had during your recent stay. Your feedback about the condition of the room is concerning and does not reflect the standards we strive to maintain. We regret any inconvenience caused by the cleanliness issues and the unpleasant smell in the room. Please rest assured that we take your comments seriously and will address them with our maintenance and housekeeping teams to ensure improvements are made. Your comfort and satisfaction are important to us, and... read more
The bathroom was dirty, the main lobby smelled so bad. They banged on my door at 10:30am to see if I’m staying and then called around 10:45am for the same thing. Check out is at 11 so I have no idea why they did that.
Business response:
Dear Sylvia,We apologize for the disruptions and inconveniences you experienced during your stay. It is unacceptable that our service did not meet your expectations, particularly with regard to cleanliness and staff conduct. We take your feedback seriously and will address these issues with our team to prevent such occurrences. Your comfort and peace of mind are important to us, and we regret any disturbance caused by our staff's actions. We appreciate your understanding and hope you will consider giving us another chance to... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,533 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.