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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In the room so smell and on the bed there have hair on it. So disgusting. We left
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Rudeness It was a pleasant stay until the front desk called me on the morning of my check out and said “I am angry at you for not signing this form.” I told him, “I signed the form yesterday with the person at the night shift. He provided a date for me. I am angry at you for not looking through your records.” And I told the front desk at check out that he was rude and I wouldn’t be staying at his hotel next time. He said, “I was joking. And we don’t lose anything if you don’t come.” I am posting here to say please don’t come... read more
Business response:
Thank you for your recent stay with us. We appreciate the time you took to share about your recent visit. We are sorry that you did not receive satisfactory service from our front desk associates. Please accept our sincere apologies for the inconvenience. We pride ourselves in our guest services, so we have shared your concerns with staff, so we can work to make improvements. We would like to regain your trust. Sincerely, Hotel Management
Terrible bathroom facilities and room clean. Breakfast no one take care it, also bad quality.
Business response:
Thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. My team and we are working to address the shortfall addressed by you. We regret to have you let down on this occasion and sincerely apologize for the same. We look forward to another opportunity to regain your confidence. Sincerely, Hotel Management
I purchased cancellation insurance and was still charged for cancelling AND they didn't have room for me so were sending me to another hotel. I never got confirmation from the other hotel, so I shouldn't be charged. I'm disappointed with both EXpedia AND Extended STay America.
Never again! I usually try to stay at extended stay no matter what area I travel to. This particular location was just terrible. Front desk woman was so unprofessional and rude and was on a personal call cussing and compalaining about guests. The room was dirty the bathroom sink had hair in it , as did the shower which also had some kind of nasty substance in it. The comforter had what looked like a blood stain. Just nasty, horrible experience. I ended up just leaving for the night so really I wasted my money. And why would ... read more
Business response:
Shakera, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Disapppinting experience... Upon arrival we were informed that the hotel was overbooked. Being 5 months pregnant & with a 2.5 year old toddler, it was indeed very disappointing. We have stayed with Extended Stay earlier but never experienced this before.
Business response:
Thank you for sharing your experience. We are truly sorry for the reservation issue you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Personally the smell of smoke really bothers me. When the time we walked into the building I had a hard time breathing. Our room was a "non-smoking room" but it smelled like someone had just smoked 2 packs in there. Then when you turned on the fan in the bathroom the entire room filled with a smoke smell. We waited 10 minutes to check out in the morning because the hotel staff was helping someone else.
Business response:
We apologize for the inconvenience you encountered due to the smoke smell while you were here. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Property showing its age. Handle would not stay on shower faucet. Asked for non-smoking room- room smelled of cigarettes.
Business response:
Jim, thank you for being so specific in your evaluation of our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, your concerns with regards to the shower faucet have been discussed with the maintenance them to rectify it immediately. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.