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Extended Stay America - Philadelphia - Malvern - Great Valley
- Hotels
- Malvern, PA
About this business
Location details
300 Morehall Rd., Rte. 29, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had an awful experience with this hotel. Their key cards didn't work properly (I changed cards 3 times), the rooms were unclean (I changed rooms twice), the fire alarm sounded in the middle of the night and the alarm system was faulty so the fire department was not notified until over one hour later when the hotel staff called them directly. Then it took the fire department over 20 minutes to shut off the alarms because the alarm system was not responsive. I feel this was completely unacceptable and an extreme safety hazar... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Room very dirty staff said they didn’t have help
Business response:
Richard, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Don’t do it! Room and bath were dirty, hallways were dirty, elevator was scary. The trash can outside main entrance was overflowing with empty beer cans. Bed was uncomfortable. I didn’t even try the breakfast—-I got out of there! Very disappointed because I’d stayed here two years ago and it was nice then. Only plus was the desk clerks were pleasant.
Business response:
Suz, thanks for being our guest. We sincerely apologize for the cleanliness issue and regret the inconvenience caused due to the bedding issue. Your feedback is of utmost importance so, it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Last resort place to stay for a captive traveler We stayed here because every hotel in the area was booked due to multiple sport tournaments in the area. The description made it seem decent so I was disappointed in what we experienced. The room's kitchen was very dirty- burnt-on foods and grease remained from previous tenants. The furniture in the room was tattered and the fixtures and towels in the rooms were stained. Although it was a no-smoking room, the entire hotel reeks of smoke. There was no housekeeping service. The ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Non smoking room smelled like smoke. Shower did not work. Free breakfast was oatmeal, granola bars and mini muffins.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Patricia, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not the first time I’ve stayed at extended stay America. This visit was slightly unpleasant because there were blood stained sheets on the bed. When I told hotel staff at the front desk, he gave me new sheets and told me to strip the other sheets off of the bed. He ended up coming up to the room to strip the sheets off himself. Good WiFi, clean room (except for the sheets)
Business response:
Thank you for your feedback. Although we were able to make your stay a good one, we are sorry for the housekeeping issues you encountered at the first place. We truly regret the inconvenience you had and have shared your concern with our housekeeping team to ensure this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Great Valley
How is Extended Stay America - Philadelphia - Malvern - Great Valley rated?
Extended Stay America - Philadelphia - Malvern - Great Valley has a 3.2 star rating with 1,602 reviews.
When is Extended Stay America - Philadelphia - Malvern - Great Valley open?
Extended Stay America - Philadelphia - Malvern - Great Valley is open now. It will close tomorrow at 12:00 a.m.