Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Dear Ahmad, Thank you for taking the time to rate your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guests' valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,Hotel Management 

Business response:

Dear Lois, Thank you for your feedback. We’re delighted to hear that you enjoyed the full-size refrigerator in your room. We appreciate your suggestion regarding a reduced rate for union workers. We will consider this idea as we evaluate our pricing and promotions. Your input is valuable, and we strive to offer the best experience possible for all our guests. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Scott, Thank you for sharing your feedback. We are genuinely sorry to hear about the issues you faced with the room and service. Your experience does not reflect the high standards we strive for. We appreciate your comments and will address these concerns to enhance our guest satisfaction. We value your input and hope you will consider staying with us again, allowing us the opportunity to provide a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear Daniel, Thank you for your feedback. We apologize for the difficulty you experienced in finding the entrance. We are glad to hear that our check-in staff was friendly and helpful. We appreciate your comments and will work on improving our signage to make it easier for guests to locate the entrance. We hope to welcome you back for a smoother experience in the future.Sincerely,Hotel Management