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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The good, the bad, & the MEH It was fine. Parking was close. Elevator was central. The room key worked no problem. The "breakfast" was tea, coffee & basket of granola bars, hardly qualified as breakfast !! Also, no area outside (or receptacles) for smokers, in the rain. The main floor bathrooms were locked after a certain time, so after a long drive & late check-in you can't run to relieve yourself....
Business response:
Dear SANDRA, Thank you for your feedback. We’re glad you found the parking convenient and the room key issue-free. We apologize for the disappointment with the breakfast offering and the lack of designated smoking areas. Additionally, we regret the inconvenience caused by the main floor bathrooms being locked. Your comments are valuable, and we will work on addressing these issues to improve our services. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel ... read more
No front desk person. Other than that perfectly fine. I’ll stay again!
Business response:
Dear Qasim,Thank you for your positive review! We are glad you had a great stay at Extended Stay America. We apologize for the inconvenience regarding the front desk and will address this with our team. We look forward to welcoming you back for another excellent visit.Sincerely,Hotel Management
The room had an odor, but I was able to correct it with some Fabreeze, that I sprayed on the carpet and the bed linens. The bathroom floor around the tub was peeling up and there was a gap between the tub and the floor. During my stay I killed two roaches in the kitchen area. The staff was very helpful in directing me to the trash room and asking if I needed any additional towels or toilet paper. Overall, my stay was okay but I wouldn't stay at that location again.
Business response:
Dear Guest,Thank you for providing feedback on your recent stay. We are sorry to hear about the issues you encountered with the room's condition and the presence of pests. This does not reflect our standards, and we appreciate you bringing these matters to our attention. We are glad to hear that our staff was able to assist you during your stay. Please rest assured that we are addressing these concerns with our team to improve our services. We value your feedback and hope to have the opportunity to offer you a better experie... read more
Ok
Love the location and kitchen area. But dislike that didnt like they didnt tell me about a deposit until i got there at check in. No heads up prior to ariving
Business response:
Dear Chloe, Thank you for your feedback. We are glad you enjoyed the location and kitchen area at Extended Stay America. Apologies for the lack of communication regarding the deposit; your comments will help us improve our process to ensure better transparency in the future. We appreciate your understanding and hope to welcome you back soon.Sincerely,Hotel Management
Just fair
Business response:
Dear Ahmad, Thank you for taking the time to rate your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guests' valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,Hotel Management
Easy process. Nice place
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 868 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.