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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After letting the front desk know we had no heat and we asked if there were portable heaters since we were told there weren’t any available rooms to switch we were told we would get a return call which never happened even after we called down two more times but luckily there was a stove in the suite so we turned on both burners to warm the room up on a 28 degree night, needless to say we won’t be returning
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the discomfort and frustration caused by the heating issue and the lack of timely communication regarding available solutions. We understand how challenging it must have been to manage in such cold conditions, and we regret that our response did not meet expectations. Your feedback has been shared with our team to improve both guest communication and emergency support in situations like this. We are committed to enhancing our services to prevent si... read more
We had to wait about fifteen minutes to be checked in. The front desk had sign that directed us to a courtesy phone. We saw none. The room was not clean. There was hair (not sure if it was human or animal hair) all over the bathroom.
Business response:
Dear Guest, Thank you for sharing your experience, and we are very sorry for the inconvenience you encountered during your visit. Waiting to be assisted and finding the space below expectations is understandably frustrating, and we regret that your stay began this way. Your comments about both the check-in process and the room’s condition will be reviewed with our team to ensure improvements are made. We appreciate your feedback and hope you might consider giving us another chance to provide a smoother and more comfortable s... read more
Yes
The hotel itself was not clean, there was moldy food in the trashcan in a room that was to have just been cleaned. There were no cups no coffee or tea. The cabinets were all peeling and chipped. The air conditioner did not work properly and needed a battery in the remote. The room key took eight or 10 times to open the door. The workers were relatively rude. You could not use the public bathroom in the lobby. The hallway smelled like dogs. I can say, however, that the bed was comfy and the towels were nice.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sincerely sorry to learn about the cleanliness and maintenance issues you encountered, as well as any lack of courtesy you felt from our team. This is not the impression we strive to leave, and your concerns have been shared with our team for immediate review and corrective action. We’re glad you found the bed and linens comfortable, and we hope you’ll consider visiting again so we can deliver a more seamless and welcoming stay. Sincerely, Hotel Manag... read more
I received a call at 3pm saying that they were unable to honor my room reservation with 2 beds. I told them I needed 2 beds and would need to cancel. I made other arrangements more than an hour out of my way. I was then charged even though they canceled on me!
Business response:
Dear Josh, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the reservation issue and the unexpected charge. We understand how disappointing it must have been to have your travel plans disrupted, and this is certainly not the experience we want for our guests. Your feedback has been shared with our team to help ensure more transparent communication and more reliable booking processes moving forward. We value your understanding and hope you might consi... read more
On arrival staff didn't seem to eager to help with check in. Hotel needs a renovation soon. Room was quite dated, closet door missing. Having to go to the front desk to ask for kitchen wear that wasn't present in the room. Dripping bathroom faucet did annoy while sleeping. Bedroom storage was damaged. Would not recommend to anyone.
Business response:
Dear Duvall, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet expectations and that several aspects of your room and service were disappointing. Your comments have been shared with our team, and we’re actively working to address the issues you mentioned as part of our ongoing efforts to enhance the guest experience. While we understand your frustration, we hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable stay... read more
The best i ever have!!
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.