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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loyalty pays off I stay here not infrequently. The last time I arrived, before even getting to any other business, the staff informed me that had I forgotten my favorite hat the last time (something I had failed to comprehend just yet - I thought for sure it was somewhere around the house), and that they had it for me. Sure enough, after checking in, they went and retrieved the hat, which had been stored in a plastic bag with my name on it so it would be there the next time I came back. You can’t beat having good people on s... read more
Beaut
Business response:
Dear Jason, We are thrilled to read about your fantastic stay at Extended Stay America and how much you enjoyed our beautiful property. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. Thank you again, we look forward to welcoming you back on your next visit to the city.Sincerely,Hotel Management
Nice
Limited breakfast (contained only carbs) Stain on sheet on a pullout couch
Business response:
Dear Karla,Thank you for your feedback. We apologize for the issue you encountered with the stained sheet and the limited breakfast options. This is not the standard we aim to provide, and we will address both concerns with our housekeeping and dining teams to ensure improvements. Your input is valuable to us, and we hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
The good, the bad, & the MEH It was fine. Parking was close. Elevator was central. The room key worked no problem. The "breakfast" was tea, coffee & basket of granola bars, hardly qualified as breakfast !! Also, no area outside (or receptacles) for smokers, in the rain. The main floor bathrooms were locked after a certain time, so after a long drive & late check-in you can't run to relieve yourself....
Business response:
Dear SANDRA, Thank you for your feedback. We’re glad you found the parking convenient and the room key issue-free. We apologize for the disappointment with the breakfast offering and the lack of designated smoking areas. Additionally, we regret the inconvenience caused by the main floor bathrooms being locked. Your comments are valuable, and we will work on addressing these issues to improve our services. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience.Sincerely,Hotel ... read more
No front desk person. Other than that perfectly fine. I’ll stay again!
Business response:
Dear Qasim,Thank you for your positive review! We are glad you had a great stay at Extended Stay America. We apologize for the inconvenience regarding the front desk and will address this with our team. We look forward to welcoming you back for another excellent visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.