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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Talisa the Front Desk Concierge was AMAZING!!!! 🤩 ⭐⭐⭐⭐⭐
Business response:
Dear Antione, Thank you for your wonderful feedback and for taking the time to recognize Talisa at the front desk! We’re thrilled to hear she made such a positive impact on your stay her dedication to guest service truly reflects the level of hospitality we strive to provide. It’s always encouraging to hear when a team member goes above and beyond to create a memorable experience. We will be sure to share your kind words with her and the entire team. We appreciate your stay and look forward to welcoming you again at Extended... read more
My check in went great. The staff here are wonderful very helpful very upbeat. I was only here 42 days but I enjoyed my time here. Everything was clean.That is a big thing for me
Property is outdated and need renovations. Place is noisy from traffic, thin floors, and barking dogs. Will never return.
Business response:
Dear John, We are truly sorry to hear that your experience did not meet expectations. We understand your concerns regarding the property's condition, noise disturbances from traffic and nearby surroundings, and overall comfort. Please know that we are actively reviewing renovation plans to enhance our facilities and guest experience. Your comments are valuable in guiding these improvements. While we regret that you do not plan to return, we hope you’ll reconsider giving us another chance to better serve you. Sincerely, Hotel... read more
The room was disgusting. It was dirty and smelly. The cabinets were falling apart. The bathroom had mold in the showers. I would not recommend this place.
Business response:
Dear Maria, We sincerely apologize for the condition of the room and the issues you experienced, including cleanliness, odor, cabinet damage, and mold in the bathroom. This is not reflective of our standards, and your concerns have been shared with our housekeeping and maintenance teams for immediate action. We truly regret the inconvenience caused during your stay. Your input helps us improve, and we hope for the chance to provide a better experience and welcome you back. Sincerely, Hotel Management
Everything was clean. The breakfast was not the best.
Business response:
Dear Luis, Thank you for taking the time to share your feedback of your recent stay at Extended Stay America. We're pleased to hear that you found everything clean and up to standard, as cleanliness is a top priority for our team. We regret that our breakfast did not fully meet your expectations and appreciate your honest input. Your comments help us identify areas for improvement, and we will certainly review our offerings. We hope to provide a better experience next time. Sincerely, Hotel Management
The room was ok. The outside of the appliances were dirty, there was hair in the shower, broken rack above the toilet, broken hairdryer. The breakfast was minimal and the coffee pot was empty.
Although the location of the property was excellent and the staff was kind the hotel room we stayed in was in very bad shape the floors where cracking and uneven. The bathroom very rundown. The mattress on the bed was rough. The pull out mattress was so bad it was unsleepable. The hairdryer was dangerously broken. Also, the policy of having an Also, the policy of having a complete kitchen, but you have to request any appliance or dish or piece of silverware sent to you is completely ridiculous and a waste of time if you retu... read more
Business response:
Dear Jeff, Thank you for sharing your thoughts. While we are pleased to hear the team left a positive impression and the setting met your needs, it's deeply concerning that your stay was impacted by multiple discomforts. We sincerely apologize for the condition of the suite and the inconvenience caused by the way in-room amenities are provided. The setup is intended to prioritize hygiene and flexibility, though we understand how it may have fallen short in your case. Your comments are valued and will be used to guide meaning... read more
The check in is very slow. The room are poorly maintained. Older furniture. Strange or unpleasant odor. Some staff are talking loud. They advertised that breakfast is included. But they provided snacks. I will not book or recommend this hotel.
Business response:
Dear Noel, Thank you for sharing your experience. We regret that your stay did not meet expectations and truly apologize for the inconvenience. A seamless check-in, comfortable setting, and courteous service remain priorities, and your comments have been shared with our team for further review. We also regret if our complimentary grab-and-go breakfast did not align with your needs; it is designed for quick convenience, and we will consider expanding options moving forward. Your feedback is appreciated, and we hope to have th... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.