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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean I had a great time, it was very clean.
not a good weekend Got there and had to wait 10 minutes to check in. The clerk was busy and no other help was available. I booked a room with 2 queens but none were available. The pull out coach was disgusting. I ended up buying an air matress for the kids to sleep on. The area around the hotel was nice and quite and plenty of choices to eat
Business response:
Dear Aaron, Thank you for being our guest and reviewing our hotel. We appreciate your compliments about where we are excelling and your feedback on improvements. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
I was disappointed with the laundry services not working properly so as a result I had no towels or clean sheets for several days that I stayed there at your hotel. The manager was very friendly and supportive when handling a complaint from another resident.
Business response:
Dear Jaclyn, We appreciate you sharing your concerns about our laundry service. We are sorry that you were not able to use it during your stay due to the need for occasional repairs. Please be assured that our front desk staff is always available to assist you in making the most of your visit. Thank you for your understanding. We wish you all the best!Sincerely,Hotel Management
The breakfast options
Business response:
Dear Jason, Thank you for taking the time to review your experience at Extended Stay America. We are delighted that you had a memorable stay with us. It was a pleasure hosting your visit, and we hope you are already planning another visit our way.Sincerely,Hotel Management
Front desk was very friendly & helpful. The room was not very tidy looking. There was no big towels in the bathroom, so if you decide to take a shower you’ll have to dry yourself with the hand towel. The bathroom sink drain was clogged, it took forever for the water to go down.
Business response:
Dear Shorouk, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
No cups in bathroom at all. Could be cleaned better. Needs updated. When I reserved room I added I had a pet . It did not register so I called before arrival and was told to call Expedia. Also could barely understand the person who answered due to foreign accent. I checked in early to inform them I had a pet with me . No first floor rooms available at the point do had to take puppy on elevator to do her business outside. She did not like that. Should have stayed elsewhere.
Business response:
Dear Nelson, Thank you for staying with us. While we are pleased to learn you enjoyed most of your visit, we apologize that the requested room type was unavailable. We regret any frustration and inconvenience this caused and are very grateful for your patience. We are sorry for any housekeeping issues with your room. We will share this with our housekeeping team. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Other than the horrible/uncomfortable beds, this was adequate for a one-night stay. However, because of the horrible/uncomfortable beds, I will not stay again, nor recommend this hotel.
…….
I liked that there was a grill area and the windows opened
Business response:
Dear Aiyanna, Thank you for choosing Extended Stay America and posting your review. Our team strives to provide an exceptional experience for every guest, and we are glad we made this happen for you. We appreciate you highlighting the enjoyable aspects of your visit. We look forward to welcoming you back for the flawless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 898 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.