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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room is very clean and nice. Breakfast could be improved.
Everything was good except for the breakfast. The worst breakfast I’ve ever had. Only coffee and muffin with energy bars. I’d rather they don’t have breakfast. This is so misleading
Business response:
Dear Tianhang, Thank you for choosing us and sharing your review and details about your recent stay. We are glad you had a pleasant time here. Our team's priority is ensuring guests have a comfortable and relaxing stay. Further, we apologize if the breakfast offered was different from what you liked. Your issues are valuable and always taken seriously to improve our service. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
The cleaning this the rooms were very spotless very nice and neat. I will come and stay there again.
Business response:
Dear Deborah, We thank you for choosing to stay with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel so comfortable and completely spotless. Hosting you again when you return to the city would be an honor. Have a wonderful day, and travel safely.Sincerely,Hotel Management
Clean I had a great time, it was very clean.
not a good weekend Got there and had to wait 10 minutes to check in. The clerk was busy and no other help was available. I booked a room with 2 queens but none were available. The pull out coach was disgusting. I ended up buying an air matress for the kids to sleep on. The area around the hotel was nice and quite and plenty of choices to eat
Business response:
Dear Aaron, Thank you for being our guest and reviewing our hotel. We appreciate your compliments about where we are excelling and your feedback on improvements. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
I was disappointed with the laundry services not working properly so as a result I had no towels or clean sheets for several days that I stayed there at your hotel. The manager was very friendly and supportive when handling a complaint from another resident.
Business response:
Dear Jaclyn, We appreciate you sharing your concerns about our laundry service. We are sorry that you were not able to use it during your stay due to the need for occasional repairs. Please be assured that our front desk staff is always available to assist you in making the most of your visit. Thank you for your understanding. We wish you all the best!Sincerely,Hotel Management
The breakfast options
Business response:
Dear Jason, Thank you for taking the time to review your experience at Extended Stay America. We are delighted that you had a memorable stay with us. It was a pleasure hosting your visit, and we hope you are already planning another visit our way.Sincerely,Hotel Management
Front desk was very friendly & helpful. The room was not very tidy looking. There was no big towels in the bathroom, so if you decide to take a shower you’ll have to dry yourself with the hand towel. The bathroom sink drain was clogged, it took forever for the water to go down.
Business response:
Dear Shorouk, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 868 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.