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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Less then expected Front desk very personable, however room was less then pictured. Dirty handles on closet, carpet badly stained, non smoking room smelled like smoke and when we went in the wondows were open and door unlocked. When asked why, said it was stuffy in there. Well, after closing windows was when the odor came back. Little rubber band hair tie in corner of shower, didnt see till got in, unsure if it was cleaned. Fridge handles dirty. Never again
Business response:
Thank you for your recent review of your stay at our hotel. Please accept our sincerest apologies for not meeting your expectations. We work hard to provide a clean and comfortable environment; we regret that these issues compromised your experience. We will follow up on your concerns to ensure we are well poised. We appreciate your patience and hope you will change your mind and consider giving us another chance to serve you better whenever you return to this area. Sincerely, Hotel Management
Great customer service and rooms were perfect
Business response:
Dear David, we appreciate the outstanding review. We are delighted that you loved your room and our service. Your comfort is our number one priority, so it is nice to know we exceeded your expectations. Thank you for choosing Extended Stay America. We would love to host you again the next time you are in the city. Sincerely, Hotel Management
Very nice room. Desk staff was great.
Business response:
So excited to hear your enjoying your stay!
Large kitchen table
Business response:
So glad to hear you enjoyed your room. We are looking forward to your next visit !
Especially management is very nice the manager lady and the rest of the crew were nice and kind and helpful. I really like this place if anything this is the only place I would stay in stay America hotel in Philadelphia.
Business response:
So glad you enjoyed your stay with us again. We look forward to your next visit !
No breakfast The stay was okay. Very friendly staff, the room was okay. Not the cleanest that we we're hoping. The elevator door kept getting stuck qnd it worried me so we took the stairs while we were there. Dont except anything good for breakfast. The coffee tasted burnt and theres no milk or half and alf for the coffee. You get pre packaged muffins, one single granola bars, and oatmeal as breakfasts. I wouldnt even call that breakfasts. Very disappointed in that fact.
Business response:
Shelby, thank you for posting a review of your stay. We are glad to see from your rating that you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we regret not meeting your expectations with the breakfast and apologize for the inconvenience you experienced due to the cleanliness issues you encountered. We will address these comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the chance to welcome you back so... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 4.2 star rating with 868 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.