Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Lynn, thank you for your review. We are sorry the cleanliness of our property was not to your expectations. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Wow, Kaushal, your awesome comments and excellent rating are greatly appreciated by all of us here at Extended Stay America! It was delightful to know that the thoughtful service provided by our dedicated front desk staff exceeded your expectations. We will definitely share your review with our team and hope to have you as our guest again soon. Sincerely, Hotel Management 

Business response:

Kathryn, thank you for your feedback about your stay with our hotel. We apologize that our facility fell short of your standards. We are sharing your comments and feedback with my team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels being you to our area again. Sincerely, Hotel Management 

Business response:

Melissa, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However,we aresorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for reviewing your stay. We were happy to see from your rating that you had a pleasant stay overall and that you were pleased with the service our associates delivered. However, we do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate y... read more

Business response:

Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Also, your concern regarding the HVAC unit will be shared with our maintenance team so that corrective measures can be taken. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely,... read more