This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Jeanne at the front desk was awesome. She was super friendly and helpful. My room was spacious and clean. I had a great experience and would definitely stay there again.
Business response:
Steph, our thanks for taking the time to review your stay at the Extended Stay America. We are glad you thoroughly enjoyed your stay with us and that our friendly staff made it for a memorable experience. We will definitely share your compliments with Jeanne and look forward to welcoming you back soon. Sincerely, Hotel Management
Staff was super friendly and very accommodating The front desk attendant addressed our concerns about the cleaniness of our room by letting us stay in a different room. This room and the facility overall was not the cleanest of places in general; we got what we paid for. The staff were very attentive to our needs and did address a concern of ours that arose with someone else staying at the facility.
Business response:
We appreciate you for evaluating your visit to our hotel. Although you liked our service, we apologize for the cleanliness issue you encountered while here. Your feedback is shared with the concerned team to review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Budget friendly This place reeks of stale cigarettes. I think there was someone smoking in one of the rooms with the door open to the hallway on a regular basis. The extended stay/worker guests get up early in the morning and basically take all of the coffee from the two urns that were put out, and the hotel staff wouldn't refill them. The breakfast doesn't even meet the standard of a basic continental breakfast at any other Hotel I've ever stayed at. The pool was full of hair
Business response:
Thanks for sharing your review. We apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
NOT worth the low cost... Room was recently exterminated they staff didn't bother to clean the upside down dead bugs from the room, I found them in numerous locations. Room service only comes once a week, so during my 4 day stay there was no service. Room temperature was extremely difficult to control and balance in the sleeping area.
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Staff friendly and helpful... however lack of communication service for room service
Business response:
Timothy, we appreciate you for evaluating your visit to our hotel. Although you liked our service, we are sorry as we didn’t communicate our housekeeping policy to you. Kindly note, cleaning of rooms are done on a weekly basis to respect the privacy of our guests. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
Michael, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Great Loved it
Business response:
Oscar, thank you for your fabulous feedback and letting us know your stay at Extended Stay America was exceptional. We look forward to welcoming you again in the near future. Sincerely, Hotel Management
Train the staff I wanted to check out on Thursday. The front desk person was new and didn’t know how to checkout. Constantly saying I was paid then in the next breath I owed the bill. I explained and showed her I paid using hotels.com. The resolution was to leave and the manager will look at it when they come in. If there’s any issue they’ll call.
Business response:
John, thanks for being our guest. We are happy to read you had an overall nice stay. However, we are sorry for the service issue you encountered at the time of your reservation and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.