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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful It was supposed to be two queen beds, it was two doubles. The beds were very uncomfortable, the temperature in the room was either warm or ice cold. The shower was either cold or scolding hot. Will not be staying with this brand again.
Deep clean needed Check-in took forever. Room appeared clean, but the first photo below shows an accumulation of dust on the top of the bathroom door. I won't be returning.
We booked this room for 1 night as a pitstop for my family. I explained it was me and my husband, then 2 kids. I was given the extra bedding for the pull out couch but told there were no extra pillows. When we got to the room we saw there were only 3 pillows, not even enough for the each guest to have 1. The next morning, the breakfast choices were extremely limited. I thought there would at least be somentype of juice for the kids, but only coffee or hot water forntea.
Business response:
Dear Ashley, We sincerely apologize for the inconvenience caused by the limited availability of pillows and the lack of beverage options suitable for children during breakfast. Your comfort is very important to us, and we understand how this may have impacted your stay. We are currently evaluating our inventory and breakfast offerings to ensure we better meet the needs of families and all guests in the future. Your feedback is truly appreciated and helps us improve. We hope your next stay here exceeds expectations. Sincerely... read more
Property is outdated and need renovations. Place is noisy from traffic, thin floors, and barking dogs. Will never return.
Business response:
Dear John, We are truly sorry to hear that your experience did not meet expectations. We understand your concerns regarding the property's condition, noise disturbances from traffic and nearby surroundings, and overall comfort. Please know that we are actively reviewing renovation plans to enhance our facilities and guest experience. Your comments are valuable in guiding these improvements. While we regret that you do not plan to return, we hope you’ll reconsider giving us another chance to better serve you. Sincerely, Hotel... read more
The room was disgusting. It was dirty and smelly. The cabinets were falling apart. The bathroom had mold in the showers. I would not recommend this place.
Business response:
Dear Maria, We sincerely apologize for the condition of the room and the issues you experienced, including cleanliness, odor, cabinet damage, and mold in the bathroom. This is not reflective of our standards, and your concerns have been shared with our housekeeping and maintenance teams for immediate action. We truly regret the inconvenience caused during your stay. Your input helps us improve, and we hope for the chance to provide a better experience and welcome you back. Sincerely, Hotel Management
Although the location of the property was excellent and the staff was kind the hotel room we stayed in was in very bad shape the floors where cracking and uneven. The bathroom very rundown. The mattress on the bed was rough. The pull out mattress was so bad it was unsleepable. The hairdryer was dangerously broken. Also, the policy of having an Also, the policy of having a complete kitchen, but you have to request any appliance or dish or piece of silverware sent to you is completely ridiculous and a waste of time if you retu... read more
Business response:
Dear Jeff, Thank you for sharing your thoughts. While we are pleased to hear the team left a positive impression and the setting met your needs, it's deeply concerning that your stay was impacted by multiple discomforts. We sincerely apologize for the condition of the suite and the inconvenience caused by the way in-room amenities are provided. The setup is intended to prioritize hygiene and flexibility, though we understand how it may have fallen short in your case. Your comments are valued and will be used to guide meaning... read more
The check in is very slow. The room are poorly maintained. Older furniture. Strange or unpleasant odor. Some staff are talking loud. They advertised that breakfast is included. But they provided snacks. I will not book or recommend this hotel.
Business response:
Dear Noel, Thank you for sharing your experience. We regret that your stay did not meet expectations and truly apologize for the inconvenience. A seamless check-in, comfortable setting, and courteous service remain priorities, and your comments have been shared with our team for further review. We also regret if our complimentary grab-and-go breakfast did not align with your needs; it is designed for quick convenience, and we will consider expanding options moving forward. Your feedback is appreciated, and we hope to have th... read more
Carpet doesn't look like in photos. It seems it has not cleaned for a years. Toilet seat was not aligned properly. We stayed on main floor, so for privacy we can not keep curtain or black out open. Lighting was not good enough.
Business response:
Dear Guest, We apologize for the issues you encountered with the carpet, toilet seat, and lighting. We are actively working to address these maintenance concerns to improve our guests' experiences. We also understand the importance of privacy and will look into options to enhance the lighting and window coverings. Your comments are greatly appreciated, and we hope to welcome you back soon for a more comfortable and enjoyable stay. Sincerely,Hotel Management
The room needed improvement
Business response:
Dear Guest, We apologize that the room did not meet your expectations and appreciate you taking the time to share your experience. Your comments help us identify areas needing attention, and our team is actively working on improving room quality and comfort for all guests. We’re committed to providing a better stay and hope to have the opportunity to show you these improvements on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,424 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.