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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On arrival staff didn't seem to eager to help with check in. Hotel needs a renovation soon. Room was quite dated, closet door missing. Having to go to the front desk to ask for kitchen wear that wasn't present in the room. Dripping bathroom faucet did annoy while sleeping. Bedroom storage was damaged. Would not recommend to anyone.
Business response:
Dear Duvall, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet expectations and that several aspects of your room and service were disappointing. Your comments have been shared with our team, and we’re actively working to address the issues you mentioned as part of our ongoing efforts to enhance the guest experience. While we understand your frustration, we hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable stay... read more
The location was good for my needs. The floor in the kitchen was sticky (not properly cleaned). Needed to use the restroom when entering to check-in - was told "no public restrooms" - so I stated I needed to get to my room to use the restroom - during the whole check-in process (which took too long), it was not mentioned that there were restrooms steps away from the lobby, next to the elevator. I will be back to the area for business in the future - will make it a point not to stay there again.
Badly in need of updating, chipped paint and old furniture. Mattress was plastic covered. Smelt bad, no glasses or utensils in room - had to ask for those separately. Had to wait over 15mins for some one to show up to check in. Would not stay there again
Everything with room was just ok, everything else needed attention
No Shower working No breakfast
Awful It was supposed to be two queen beds, it was two doubles. The beds were very uncomfortable, the temperature in the room was either warm or ice cold. The shower was either cold or scolding hot. Will not be staying with this brand again.
Deep clean needed Check-in took forever. Room appeared clean, but the first photo below shows an accumulation of dust on the top of the bathroom door. I won't be returning.
We booked this room for 1 night as a pitstop for my family. I explained it was me and my husband, then 2 kids. I was given the extra bedding for the pull out couch but told there were no extra pillows. When we got to the room we saw there were only 3 pillows, not even enough for the each guest to have 1. The next morning, the breakfast choices were extremely limited. I thought there would at least be somentype of juice for the kids, but only coffee or hot water forntea.
Business response:
Dear Ashley, We sincerely apologize for the inconvenience caused by the limited availability of pillows and the lack of beverage options suitable for children during breakfast. Your comfort is very important to us, and we understand how this may have impacted your stay. We are currently evaluating our inventory and breakfast offerings to ensure we better meet the needs of families and all guests in the future. Your feedback is truly appreciated and helps us improve. We hope your next stay here exceeds expectations. Sincerely... read more
Property is outdated and need renovations. Place is noisy from traffic, thin floors, and barking dogs. Will never return.
Business response:
Dear John, We are truly sorry to hear that your experience did not meet expectations. We understand your concerns regarding the property's condition, noise disturbances from traffic and nearby surroundings, and overall comfort. Please know that we are actively reviewing renovation plans to enhance our facilities and guest experience. Your comments are valuable in guiding these improvements. While we regret that you do not plan to return, we hope you’ll reconsider giving us another chance to better serve you. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.