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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was disgusting. It was dirty and smelly. The cabinets were falling apart. The bathroom had mold in the showers. I would not recommend this place.
Business response:
Dear Maria, We sincerely apologize for the condition of the room and the issues you experienced, including cleanliness, odor, cabinet damage, and mold in the bathroom. This is not reflective of our standards, and your concerns have been shared with our housekeeping and maintenance teams for immediate action. We truly regret the inconvenience caused during your stay. Your input helps us improve, and we hope for the chance to provide a better experience and welcome you back. Sincerely, Hotel Management
Although the location of the property was excellent and the staff was kind the hotel room we stayed in was in very bad shape the floors where cracking and uneven. The bathroom very rundown. The mattress on the bed was rough. The pull out mattress was so bad it was unsleepable. The hairdryer was dangerously broken. Also, the policy of having an Also, the policy of having a complete kitchen, but you have to request any appliance or dish or piece of silverware sent to you is completely ridiculous and a waste of time if you retu... read more
Business response:
Dear Jeff, Thank you for sharing your thoughts. While we are pleased to hear the team left a positive impression and the setting met your needs, it's deeply concerning that your stay was impacted by multiple discomforts. We sincerely apologize for the condition of the suite and the inconvenience caused by the way in-room amenities are provided. The setup is intended to prioritize hygiene and flexibility, though we understand how it may have fallen short in your case. Your comments are valued and will be used to guide meaning... read more
The check in is very slow. The room are poorly maintained. Older furniture. Strange or unpleasant odor. Some staff are talking loud. They advertised that breakfast is included. But they provided snacks. I will not book or recommend this hotel.
Business response:
Dear Noel, Thank you for sharing your experience. We regret that your stay did not meet expectations and truly apologize for the inconvenience. A seamless check-in, comfortable setting, and courteous service remain priorities, and your comments have been shared with our team for further review. We also regret if our complimentary grab-and-go breakfast did not align with your needs; it is designed for quick convenience, and we will consider expanding options moving forward. Your feedback is appreciated, and we hope to have th... read more
Carpet doesn't look like in photos. It seems it has not cleaned for a years. Toilet seat was not aligned properly. We stayed on main floor, so for privacy we can not keep curtain or black out open. Lighting was not good enough.
Business response:
Dear Guest, We apologize for the issues you encountered with the carpet, toilet seat, and lighting. We are actively working to address these maintenance concerns to improve our guests' experiences. We also understand the importance of privacy and will look into options to enhance the lighting and window coverings. Your comments are greatly appreciated, and we hope to welcome you back soon for a more comfortable and enjoyable stay. Sincerely,Hotel Management
The room needed improvement
Business response:
Dear Guest, We apologize that the room did not meet your expectations and appreciate you taking the time to share your experience. Your comments help us identify areas needing attention, and our team is actively working on improving room quality and comfort for all guests. We’re committed to providing a better stay and hope to have the opportunity to show you these improvements on your next visit. Sincerely,Hotel Management
Bugs and noise - not good Would not stay here again. I was only here from 11pm to 9am. My limited interaction with the staff was pleasant, but everything else was unpleasant. Five minutes after I arrived a cockroach was hanging around between the door and the fridge. The room was not very clean - plastic trash on the nightstand, clump of hair stuck to the doorframe, glitter on the sheets, bugs! I could hear other people walking around upstairs and using the bathroom all night. The building is old and not very quiet. After I ... read more
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet expectations. Cleanliness and guest safety are top priorities, and we will address these concerns with our team. We appreciate your kind words about our staff and will work to improve the overall experience. Your insights help us enhance our services, and we hope to have the opportunity to provide you with a better stay in the future. Sincerely,Hotel Management
Not the best We arrived on 11/7, no one was at the front desk, the next morning none of our keys worked, they were reset, out for the day came back to find out the keys did not work again due to employee setting for one night when our checkout was the next day. There was not ever someone at the front desk our entire stay. I would not recommend this hotel.
Business response:
Dear Michelle, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us. We sincerely apologize for letting you down and regret the inconvenience you had with the functioning of your room key. Your safety is our priority. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opp... read more
The elevator was out and one of the staff was rude
Business response:
Dear Michael, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We are also sorry for the inconvenience you had due to the elevator. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.