This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was filthy.
Business response:
Thank you for choosing our hotel. Our first priority is your satisfaction, and we apologize we failed to deliver this while you were our guest. We hope you will give us another chance to prove ourselves, and we hope to see you again on your next trip to our area. Sincerely, Hotel Management
The front desk personnel are very kind, however the room was not clean at all. There was food stuff running down the door of the cabinet the garbage can was in
Business response:
Linda, thank you for staying with us. Although you liked our courteous front desk service, we are sorry for the cleanliness issue you experienced in your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Great hotel but overpowering room deoderizer The hotel was clean and the bed was pretty comfortable. The television was smaller than those in comparable hotels I've stayed in too but it worked and the picture was clear. My only real complaint is the deodorizer sprayed in the room, I'm assuming after the room was cleaned, was overpowering. For someone with sinus problems and allergies like me, it was way too much. It irritates my sinuses and I was more congested than usual in the morning. Using such a strong spray also makes ... read more
Business response:
Melanie, thank you for sharing your feedback. Review such as yours helps in making our facilities and services better. We are pleased you enjoyed most aspects of our hotel, and we look forward to welcoming you back the next time you visit this area. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Darryl, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Do not stay here Smelled so bad! Cigarette marks burnt into sink countertop. Deptessing, you would be better off camping ou somewhere.
Business response:
Thank you very much for staying with us and for writing a review. We apologize for the cleanliness issue in your room and regret the inconvenience caused. We have inspection procedures in place to make sure that this does not happen, so we regret that we dropped the ball. We are working with our housekeeping team to resolve these issues. Again, please accept our apologies, and we hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
More like a dog motel It was dirty. There were animals everywhere, and it smelled like dog urine. I waited half an hour in line and then my room wasn't ready at 8 pm. When we got to the room, it wasn't the suite we paid for. It was dirty, and I was nervous putting my boys to sleep there. We left and were still charged for the whole night for a suite we didn't get.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the Head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Very homey, especially during power outage! Very accommodating! Excellent staff!
Business response:
Rena, we are delighted to read your review of Extended Stay America. We're glad to hear how much you enjoyed your stay and that our staff provided you with excellent service. It was our pleasure accommodating you, and we hope to welcome you again soon. Sincerely, Hotel Management
Business response:
Joseph, many thanks for posting your gracious rating about the Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.