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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice location and facilities. The room was not clean and there was an odor. There was no staff at the front desk when we checked out. I had to call to make sure we were processed.
Business response:
Dear Christine, Thank you for your feedback. While we are pleased that you enjoyed the location and facilities, we apologize for your room's cleanliness issues and odor. Additionally, we regret the inconvenience caused by the absence of staff at the front desk during your checkout. We will address these concerns with our team to ensure better service in the future. Your feedback is important to us as we strive to improve.Sincerely,Hotel Management
Charging prices of a remodeled motel with a dated interior. A full Breakfast had 2 items! Not so convenient!
Business response:
Dear Neel, We apologize for any disappointment regarding our pricing and breakfast offerings. We strive to provide fair value for our accommodations and are sorry if this was not reflected in your experience. Your feedback regarding the breakfast selection is appreciated, and we will review this aspect to ensure it meets our guests' expectations. Please know that we continuously work to improve our facilities and services, and your comments will help us in this endeavor. We value your patronage and hope you will consider sta... read more
Under staff and not clean
Business response:
Dear Felipe, We sincerely apologize for the issues you experienced during your stay. We understand how frustrating it must have been to encounter understaffing and cleanliness concerns. Your feedback is invaluable, and we are committed to addressing these issues to improve our services. We appreciate your understanding and hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Disgusting and Dirty Hotel This was probably the worst hotel I've stayed at in my life. I don't mean to sound extreme, but the room was dirty with multiple spatters of unknown materials on doors, walls, and countertops. The bathroom door was warped from water damage and would not shut. The sink would drain very slowly and the drain pipe leaked below the sink. The whole room smelled like a chemical bath; it was so bad that the odor invaded my CPAP machine and I needed to give it a thorough cleaning when I returned home. Frank... read more
Business response:
Dear Guest, We are truly sorry to hear about the unsatisfactory experience you had during your recent stay. Your feedback regarding the cleanliness and maintenance issues in your room is deeply concerning, and we sincerely apologize for failing to meet your expectations. Please know that we take your comments seriously and take immediate steps to address these issues with our housekeeping and maintenance teams to ensure such incidents are not repeated. We understand your disappointment and are committed to improving our serv... read more
Go Elsewhere After driving all day, there were issues with the person in front of me checking in. I asked if I could use their bathroom while I waited. I was told by 2 staff members, there wasn't a bathrom and I'd have to wait until I got my key and could use my hotel room. I waited. I got my key and went to me room. Immediately across the hall from my room were open bathrooms on the first floor. Unlocked and available, men's and women's. But the employees flat out lied to me. THen I sat down in the room to make calls and an... read more
Business response:
Dear Bryn, We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing to hear about the issues you faced with our staff and the cleanliness of your room. We deeply regret that you were misinformed about the bathroom facilities and that your room was not up to standard. Please know that we are taking your feedback seriously and will address these concerns with our team to prevent such occurrences in the future. We are committed to improving our services and hope you will consider giving... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.