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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs and noise - not good Would not stay here again. I was only here from 11pm to 9am. My limited interaction with the staff was pleasant, but everything else was unpleasant. Five minutes after I arrived a cockroach was hanging around between the door and the fridge. The room was not very clean - plastic trash on the nightstand, clump of hair stuck to the doorframe, glitter on the sheets, bugs! I could hear other people walking around upstairs and using the bathroom all night. The building is old and not very quiet. After I ... read more
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet expectations. Cleanliness and guest safety are top priorities, and we will address these concerns with our team. We appreciate your kind words about our staff and will work to improve the overall experience. Your insights help us enhance our services, and we hope to have the opportunity to provide you with a better stay in the future. Sincerely,Hotel Management
Not the best We arrived on 11/7, no one was at the front desk, the next morning none of our keys worked, they were reset, out for the day came back to find out the keys did not work again due to employee setting for one night when our checkout was the next day. There was not ever someone at the front desk our entire stay. I would not recommend this hotel.
Business response:
Dear Michelle, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us. We sincerely apologize for letting you down and regret the inconvenience you had with the functioning of your room key. Your safety is our priority. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opp... read more
The elevator was out and one of the staff was rude
Business response:
Dear Michael, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We are also sorry for the inconvenience you had due to the elevator. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Stay away or ruin your trip. If you want a crappy vacation this is the place to go. Horrible service, nasty employees and no front desk after 8.
Business response:
Dear Ahmed, Thank you for your feedback. We are truly sorry to hear about your disappointing experience and the level of service you received. This is not the standard we strive for, and we will address your concerns with our team to ensure improvements are made. We understand how important quality service is during your stay, and we regret any inconvenience you faced. We appreciate your input and hope you’ll consider giving us another chance for a better experience. Sincerely,Hotel Management
Service is bad
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry to hear that the service you received did not meet your expectations. Providing excellent service is a priority for us, and we will review this situation with our team to identify areas for improvement. We apologize for any inconvenience caused and appreciate your input as it helps us enhance our guest experience. We hope you might give us another opportunity to provide you with the high standard of service we strive for.Sincerely,Hotel management
Bad service, room smelled, bathtub didn’t drain well.
Business response:
Dear Scott, Thank you for sharing your feedback. We are genuinely sorry to hear about the issues you faced with the room and service. Your experience does not reflect the high standards we strive for. We appreciate your comments and will address these concerns to enhance our guest satisfaction. We value your input and hope you will consider staying with us again, allowing us the opportunity to provide a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.