Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Thank you for your review. We are sorry for the inconvenience you experienced in your room while being here. We are a non-smoking hotel, but on some rare occasions, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us another opportunity to serve you better in the near future. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We are thrilled to know you liked our well-kept property and that you had an excellent stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Stephen, thank you for being our guest at Extended Stay America. We are thrilled to know you enjoyed your stay and that we met and exceeded all of your expectations. Thanks again, and we look forward to your next visit when in our area. Sincerely, Hotel Management 

Business response:

Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Man... read more

Business response:

Thank you for posting a review of your stay. It's nice to read you had an overall pleasant visit and liked the service provided by our staff. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management