Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Dear Ahmed, Thank you for your feedback. We are truly sorry to hear about your disappointing experience and the level of service you received. This is not the standard we strive for, and we will address your concerns with our team to ensure improvements are made. We understand how important quality service is during your stay, and we regret any inconvenience you faced. We appreciate your input and hope you’ll consider giving us another chance for a better experience. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are genuinely sorry to hear that the service you received did not meet your expectations. Providing excellent service is a priority for us, and we will review this situation with our team to identify areas for improvement. We apologize for any inconvenience caused and appreciate your input as it helps us enhance our guest experience. We hope you might give us another opportunity to provide you with the high standard of service we strive for.Sincerely,Hotel management 

Business response:

Dear Scott, Thank you for sharing your feedback. We are genuinely sorry to hear about the issues you faced with the room and service. Your experience does not reflect the high standards we strive for. We appreciate your comments and will address these concerns to enhance our guest satisfaction. We value your input and hope you will consider staying with us again, allowing us the opportunity to provide a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear Christine, Thank you for your feedback. While we are pleased that you enjoyed the location and facilities, we apologize for your room's cleanliness issues and odor. Additionally, we regret the inconvenience caused by the absence of staff at the front desk during your checkout. We will address these concerns with our team to ensure better service in the future. Your feedback is important to us as we strive to improve.Sincerely,Hotel Management 

Business response:

Dear Neel, We apologize for any disappointment regarding our pricing and breakfast offerings. We strive to provide fair value for our accommodations and are sorry if this was not reflected in your experience. Your feedback regarding the breakfast selection is appreciated, and we will review this aspect to ensure it meets our guests' expectations. Please know that we continuously work to improve our facilities and services, and your comments will help us in this endeavor. We value your patronage and hope you will consider sta... read more