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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reception unattended at first. At checkin required to sign a new agreement regarding compliance with masks and general laws (no agreement needed for this), rules about noise, hours kept, etc and a threat to be kicked out otherwise. First given a room with no working TV, no trash, no ice in the room nor access to ice in the building. No vending machines either. the one water fountain was broken. Given a new room. No cups of any kind, but were available at the front desk. Window latches a bit broken. Shower curtain rod broken ... read more
Business response:
Dear Louis, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The maid are nice to the guest...didnt like being waking up because maintance and the maid coming in my room unannounced waking me up. Because they say they didn’t know somebody was in the room sleep..thats a lie..
Business response:
Dear William, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are sorry for our staff's oversight during your visit. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. Thank you for bringing this to our attention and also for your patience. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Sincerely,Hotel Management
Sleeping on the floor Room stank horribly. No cups napkins or paper towels. Couch with pull out bed had no mattress. One of us had to sleep on the floor. I paid nearly 180$ for 1 night. Never coming here again.
Business response:
Dear Jessica, Thank you for bringing these issues to our attention. We apologize for the inconveniences you experienced during your stay. Your feedback regarding the room odor, lack of amenities, and pull-out couch condition is concerning, and we will address these matters with our team to ensure improvements are made. We understand your disappointment and regret that we did not meet your expectations. Please consider giving us another opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel ... read more
Dirty, dingy, poor management and the toilet would not flush
Business response:
Dear Christopher, Thank you for your feedback. We apologize for the unsatisfactory experience you encountered during your stay. Providing clean and comfortable accommodations is our priority, and we regret that we fell short of your expectations. Immediate action will be taken to address the cleanliness issues and ensure proper maintenance of facilities, including resolving the toilet flushing problem. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. Please accept our sincerest apo... read more
Paid a little bit for the night. Got what we paid for.
Business response:
Dear Lawrence, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
First time and my last No one was at the front desk for a while Sat in the car for some time waiting. Drove somewhere else Got charged for the night by the app. Never again
Business response:
Dear Angelo, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Hotel is very outdated; had to move rooms 3 times because facilities weren't working or things were missing from room. Very utilitarian and will suffice for very short stays, otherwise not worth. Also found roaches in one of the rooms before we were moved to another one
Business response:
Dear Elizabeth, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for any inconvenience caused by moving to new rooms. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.