This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Air conditioning and pool Air conditioning unit too loud and ineffective. Pool extremely small.
Business response:
Thank you for being our guest. We are sorry for the issue you encountered with the air conditioning unit. We will make sure the HVAC problem in the room you occupied has been corrected by our engineering staff. Also, we have taken a note of your feedback in regard to our pool as we plan any updates in the future. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Okay hotel with the price But no more than 2 star 1) Clearly the hotel does not offer real breakfast. All they have is coffee and chewy bars. 2) They do not offer housekeeping for stays less than a week 3) Bed is not comfy
Business response:
Please accept my apologies that our complimentary grab-and-go breakfast was not to your liking and for the inconvenience you experienced while here. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee on your request. If we did not communicate this to you at check-in, we are sorry. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, General Manager
Nice Hotel close to the event venue The Hotel was clean, however there was nothing as far as glassware and utensils in the room. Also soap was one bar had to move it between bath and sink. No bath mat was available. It was close to the event venue that i was attending. RJMusselman@outlook.com
Business response:
Robert, thank you for reviewing us. We're pleased to know our location was just perfect for your needs. However, we're sorry we missed communicating you about our in-room amenities and toiletries. Please know, all our amenities are kept at the front desk to ensure its cleanliness and is available on request. We appreciate you taking out the time to provide us with your feedback and hope to welcome you back. Sincerely, General Manager
Business response:
Thank you for sharing your complimentary rating. We appreciate you choosing Extended Stay America and hope to host you again soon. Sincerely, General Manager
Business response:
Susan, thank you for being our guest. We are happy that overall you were pleased with your stay/visit. However, I am sorry for not living up to your expectations. We hope to have the chance to better serve you. Sincerely, General Manager
Business response:
Thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, General Manager
Phone was unplugged. The hot water was turned off without warning. The stove burners did not work.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always ... read more
Business response:
Thank you for staying at Extended Stay America - Philadelphia - Malvern - Swedesford Rd. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Lynn, thank you for staying at Extended Stay America - Philadelphia - Malvern - Swedesford Rd. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.