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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Massive leak in the bathroom, the last time I stayed, the garbage disposal did not work and one of the lights was burned out.
Business response:
Dear Jay, Thank you for sharing your review. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
When I booked the hotel we were to get a 2 room suite and then I got a call telling me that they had to give our room away and that we were going to get 2 rooms that were not adjoining they were across the hall from each other so we go to one room and we thought we all could stay in the one room however when we went to make up the sofa bed their were so many stains on the mattress I wouldn’t make my worst enemy sleep on it let alone my 2 kids and the front desk clerk was rude stating your getting the other room for free what... read more
Business response:
Dear Patricia, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Mana... read more
Discourteous and dishonest service the AC in the room was very noisy, and sounded like rocks were being tossed around inside. The staff was discourteous and unwilling to move my room even though they had availability. They refused to give me a refund for checking out of unliveable conditions.
Business response:
Dear sumithra, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We have taken note of all the concerns you raised to address them adequately, and we are wholly committed to regaining y... read more
We showed up and while the staff was friendly after the initial conversation, the further we got into the building the more of an eerie feeling followed. My wife was very uncomfortable, asking if we were safe mutliple times. We both felt there was an unsafe/uneasy feeling. Not as much unwelcomed by the staff as i would say unwelcomed by the atmosphere of the hotel itself. We decided to look at reviews of the hotel whioe we were there and found reviews of other people that validated our own situation and so we decided to leav... read more
Business response:
Dear Guest, We appreciate your feedback and understand the importance of feeling comfortable during your stay. We regret if the atmosphere of the hotel did not meet your expectations. Your insights are valuable, and we'll consider them for future improvements. We apologize for any discomfort and appreciate your understanding. If your travels bring you back to the area, we hope you consider giving us another chance to provide you with a more positive and welcoming experience. Thank you for sharing your thoughts with us.Sincer... read more
BEWARE!!! this is the worst place to stay. From the roaches to the non guest tweakerville in the parking lot. to the ghetto housekeeper cussing up and down the hall, to the incompetent so called management with the worse attitude ever to the constant presence of the police responding to calls about said tweakerville, to the dog from tweakerville cap who bit a guest and was usually tied to a tree in the tweakerville camp that was in the parking lot. They actually had a bunch of adults and kids living in a tent on the property... read more
Business response:
Dear Michael, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed ... read more
One of the Staff was very unprofessional
Business response:
Dear SANDEEP, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the behavior of one of the associates, which disappointed you, and we will discuss this for improvement. Thank you for choosing us, and we hope to welcome you again when you are in the city.Sincerely,Hotel Management
Room was smelly. Pickup Breakfast was a joke , Hotel conditions were bad.
Business response:
Dear Guest, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely, Hotel Management
The building needs renovation. 2 outlets in my room didn’t work, the shower rod was not attached properly. 1 staff member needed customer service training. The others seemed OK. There was hardly anyone ever at the front desk.
Business response:
Dear Nina, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of our property you describe are unacceptable and not representative of our quality standards. We understand your frustration and have taken note of the numerous concerns you raised to address them adequately. Please ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.