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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
hair dryer broken, room not crean
Business response:
Please accept our sincerest apologies for the problems you encountered which made your stay disappointing. Be assured your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We deeply regret the inconvenience caused, and please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, General Manager
The place is terrible
Business response:
Louisa, thank you for choosing to stay at our hotel. We are disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Nuetral Was in great location and serv d our purpose
Business response:
Paul, thank you for your visit. We are glad to read you had an overall good stay and that you liked our location which was convenient for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
The place overall was not clean, once in the room drawer handles were missing, wood corners in the kitchen were chipped and the drawers were dirty, and most importantly there was mold all over the shower. It was disgusting. After 5 minutes we asked for a refund and left.
Business response:
We are extremely sorry for the problems you encountered in your room which led to an unpleasant experience. Your concerns have been shared with every department involved to take corrective actions as quickly as possible. We regret the inconvenience caused, and please consider choosing us again so we can regain your faith us. Sincerely, General Manager
ABSOLUTE HEALTH HAZARD!! As always, we check out our room before unpacking. I am so thankful we did! First impression: The hotel was in poor shape in general (closet door not attached, counter tops sagging, cracks in the tub) and not at all like the pictures on Expedia. The front desk staff was loud and not even the least bit professional. Looking closer at the room: horribly stained matresses, BLOOD STAINS & MOUSE POOP ON THE FOLDOUT BED MATRESS, broken tub with dead bugs in it, black mold under the kitchen sink, massive am... read more
Business response:
Elizabeth, I am so sorry to read your review. We want all our guest to leave with a home-like experience, and we definitely failed to deliver this while you were here. What you encountered does not meet our standards either. I have discussed your comments with my entire team, and steps are already underway to ensure this does not happen again. I can't apologize enough for disappointing you, but thank you for your feedback, as it helps us get better. Sincerely, General Manager
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Ok for the price I think i was expecting a little bit more out of an extended stay. It wasnt bad, but definitely wasn't great either. My son was supposed to sleep on the pull out couch, but it was so flimsy that he couldn't. Luckily, he was small enough to fit on the couch itself. Was good for the short stay we had, but u couldn't see us being there for longer. The hotel staff was extremely friendly.
Business response:
Nicole, thank you for choosing to stay at Extended Stay America - Philadelphia - Malvern - Swedesford Rd. We are pleased your overall visit was good, but I am sorry for the inconvenience you experienced while here. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
The staff was great at solving an issue with our room.
Business response:
Amanda, thank you for being our guest at Extended Stay America - Philadelphia - Malvern - Swedesford Rd. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure hosting you, and we hope you will come and see us again soon. Sincerely, General Manager
You get what you pay for. Check in was nice and easy. Staff was friendly. The room was unclean and had no cups, not even plastic ones for bedside water! There was a shirt left in my closet from the previous guest indicating a cursory job by housekeeping. The 'fitness center' is literally an empty room with mirrors and was terribly dirty. I didn't make it down in time for breakfast because they apparently take it away around 9am, so I can't comment on it. I will never stay here again.
Business response:
Raquel, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. All of your concerns will be shared with the respective teams in an effort to improve our service and facilities. We are confident you will have a much more positive experience on a return visit, and we th... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,465 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.