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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was told at check-in that our reservation had been moved to a sister property nearby due to overbooking. No email or text before, I just found out when I tried to check in. I had to get back in the car, (with a dog), & drive 7 minutes further. The replacement property did not provide Grab & Go Breakfast, nor did it have an equipped kitchen,( only available for an extra price), or a 24-hr reception desk. I won't go into the disgraceful condition of the kitchen other than to say that there was a hole in the laminate counter ... read more
Business response:
Dear Renee, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The hotel was dirty and smelled. The staff were dressed slovenly in filthy stained clothes and had a rude and disinterested demeanor. Overall it felt like a homeless shelter. The continental breakfast was disgusting if non existent. I few stale muffins I was thrilled to check out
Business response:
Dear Karla, Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opportunity to regain your trust and confidence in ... read more
It was ok stay. Sticky floor, broken drawer.
Business response:
Dear Vladimir, We appreciate the time you took to review your experience. It is good to know overall, your stay was good. However, we apologize for any housekeeping and maintenance concerns you experienced. Please be assured we will address this with the respective teams. We hope you will give us a chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
They have a pool and around the property was very clean
Business response:
Dear Bajotta, Thank you for staying at our hotel. We want to apologize if we did not meet all of your expectations. We value hearing from our guests as this lets us know where we need to focus our attention to better improve our guest experience. We are glad you could take advantage of our pool. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management
The property was clean on the outside. The night staff was rude. Morning staff much more pleasant. We where 5 people and the pullout couch was only springs. No one could sleep on it so my father ended up sleeping on the floor with head pillows under him. The beds also where uncomfortable (lumpy and huge dent in the middle). The only thing in the room that was completely clean where the towels. Bathroom had old soap stains and soap scum all over shower and bathroom sink. Sink in kitchen was dirty with fold food stains. Fridge... read more
Business response:
Dear Julyvette, Thank you for choosing our hotel during your recent visit to Philadelphia. It is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the... read more
I booked with Expedia the hotel extended hotel at 8 swedesford rd Malvern, pa. This issue was that they had no rooms available and Expedia didn’t really gave a room for me. I won’t use Expedia again.
Business response:
Dear Chase, Thank you for your recent visit and your feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary. However, we try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
It seems like this property also houses the homeless. A gentleman said he paid $70/night yet Expedia charged me $250/night
Business response:
Dear Carolyn, It was disappointing to learn about the difficulties you encountered. We hope you will accept our apologies. Please reach out to the hotel so we can review the charges and assist you accordingly. We appreciate you being our guest and look forward to hearing from you soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.