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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not good. Bathroom drain was clogged, closet door broken, bathroom door did not close tightly, and room smelled moldy and dirty.
Business response:
Dear Robert, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with them to review any missing spots and make improvements. Please give us the opportunity to provide you with the exceptional stay you deserve whenever you are back i... read more
Worse hotel EVER!!!!!!!! This brand usually has a few nice locations, this particular location is horrid!!!! Everything was broken from the sofa bed to the bathroom sink. There were no pillows and we were told all blankets were in laundry so we had to go out and buy our own blankets for my son to use the sofa bed. The bed was so uncomfortable, neither I nor my husband were able to sleep at all. There is a Homewood suites next door, stay there instead.
Business response:
Dear Guest, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with them to review any missing spots and make improvements. Please give us the opportunity to provide you with the exceptional stay you deserve whenever you are back in... read more
No heat Room was ice cold. Heater did not work - blew cold air - and the fan motor made a loud noise. Told the front desk - nothing.
Business response:
Dear Jay, Thank you for selecting us. We're sorry for the front desk team's unattentive behavior in the hour of need. We will discuss this with our staff so that this situation never repeats. Further, please accept our apologies for not giving you a comfortable room and for the issues with working the air conditioner in your suite. These will be addressed on a priority basis. Please give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again soon.Sin... read more
Roaches in room. No garbage cans. And the staff wanted me to do their job for them when asked for towels. We did not have the money to go elsewhere or would've.
Business response:
Dear Wendy, Please accept our apologies for the issues you experienced during your stay at our hotel. We assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Additionally, we are meeting with our staff members to discuss the service issue and reiterate the importance of impeccable customer service and attention to detail. We hope to have you back for the seamless stay you deserve.Sincere... read more
I was told at check-in that our reservation had been moved to a sister property nearby due to overbooking. No email or text before, I just found out when I tried to check in. I had to get back in the car, (with a dog), & drive 7 minutes further. The replacement property did not provide Grab & Go Breakfast, nor did it have an equipped kitchen,( only available for an extra price), or a 24-hr reception desk. I won't go into the disgraceful condition of the kitchen other than to say that there was a hole in the laminate counter ... read more
Business response:
Dear Renee, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The hotel was dirty and smelled. The staff were dressed slovenly in filthy stained clothes and had a rude and disinterested demeanor. Overall it felt like a homeless shelter. The continental breakfast was disgusting if non existent. I few stale muffins I was thrilled to check out
Business response:
Dear Karla, Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opportunity to regain your trust and confidence in ... read more
It was ok stay. Sticky floor, broken drawer.
Business response:
Dear Vladimir, We appreciate the time you took to review your experience. It is good to know overall, your stay was good. However, we apologize for any housekeeping and maintenance concerns you experienced. Please be assured we will address this with the respective teams. We hope you will give us a chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.