Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Elizabeth, thank you for being our guest. Although we're glad to know you were pleased with the service provided by our staff, we apologize for the difficulties you encountered during your stay. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Jared, thank you for being our guest. We are sorry for the discomfort you experienced from the bedding and apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. We are sorry for falling short of expectations this time. There are processes in place to make sure every room is cleaned to the highest standards, and we will be working with our housekeeping department to make sure these procedures are being followed. We hope you will give us another opportunity on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy you enjoyed your stay overall, but we apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Thanks again for your feedback, and we hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management 

Business response:

Holly, we apologize for not meeting all of your expectations and regret the inconvenience it caused. We value your feedback as it will help us improve moving forward. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Carolanne, thank you for being our guest. We apologize our hotel amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and these guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thanks again, and we hope you will con... read more