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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Terrible No supplies in room from no showering supplues no coffee supplies no bedding supplies. We had yo ho to the frt desk fir everything. The pool was freezing. The sofa bed was old as hell. The queen bed was hard and tipped downward. The breakdast was ridiculous. No hit water no bowls. The inly goid thing was the excepted dogs. I do not recommend this hotel
Business response:
Holly, we apologize for not meeting all of your expectations and regret the inconvenience it caused. We value your feedback as it will help us improve moving forward. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Had to ask for everything! Never stayed where there was not extra pillows in closet, No toiletries in bathroom. Or No coffee pot in room. Also no towel to use for the pool. Not enough towels in room. Very disappointing. In fact I was booked to stay the following week & I cancelled.
Business response:
Carolanne, thank you for being our guest. We apologize our hotel amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and these guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thanks again, and we hope you will con... read more
Wish I’d stayed elsewhere My stay at the Extended Stay was my first here and I won’t use it again. Foremost my air conditioning did not work at all. I stayed two nights, after the first night I politely said something in the morning to the front desk. Came back that evening and still wasn’t working and could not change rooms because they were full. It was miserable and windows only opened about 4 inches in width. In addition the highway made it noisy. Neither of the waste cans were emptied before I got there either. The hall... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Run down hotel, everything is old and does not work. When you walk in the hotel it has weird smell. Bed is not comfortable. Ac unit is super loud. Fan and hair blow dryer in the bathroom did not work. Room is super small.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our team for review and action. Our staff's top priority is to provide a clean environment for our guests, and We are sorry that did not happen during your stay and regret the inconvenience it caused. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Budget friendly This place reeks of stale cigarettes. I think there was someone smoking in one of the rooms with the door open to the hallway on a regular basis. The extended stay/worker guests get up early in the morning and basically take all of the coffee from the two urns that were put out, and the hotel staff wouldn't refill them. The breakfast doesn't even meet the standard of a basic continental breakfast at any other Hotel I've ever stayed at. The pool was full of hair
Business response:
Thanks for sharing your review. We apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
NOT worth the low cost... Room was recently exterminated they staff didn't bother to clean the upside down dead bugs from the room, I found them in numerous locations. Room service only comes once a week, so during my 4 day stay there was no service. Room temperature was extremely difficult to control and balance in the sleeping area.
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.