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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was courteous and help us cancel our stay. Room was dirty and smelled awful.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us a chance to prove ourselves. Sincerely, Hotel Management
The room had not been cleaned
Business response:
Jonathan, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Looking for a partial refund, very disappointed 3 out of the 4 family members - me, 7 year old daughter and wife got bit by fleas. There was a huge stain on the beds sheets. I asked for new sheets and had to change them myself.
Business response:
Chris, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of a well-appointed room as this type of incident should not be repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
We were there for a lacrosse tournament... the rates were more than $100 more than the night before. Our room was not ready at check in time after a full day of lacrosse... the poor girl at the front desk was also the laundry person, the maid, literally the only person working in a hotel that was completely booked! It was wrong that she was the only person handling all of the many issues therefore, of course she was less than pleased as the patrons were not all patient and understanding of the circumstances... It was expensi... read more
Business response:
Michelle, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback is noted, and it will help us improve our service levels going ahead. Also, we are sorry you felt our pricing to be expensive. Kindly note, we conduct competitive pricing analyses several times, and our pricing is in line with other hotels in our vicinity. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our i... read more
I stayed in Extended Stay America in NYC before. I thought this location should keep same standard as well. But I was very disappointing. The receptionist was not welcoming and did not provide any instruction, such as WiFi, breakfast area, etc. I asked her one question before I checked in. After she told me the answer, she went back to her room. Until I call her out again, then we proceed to check in process. In the room, there is no coffee pot, mug, tea, coffee...,etc. you have to call and go to get these at front desk. The... read more
Business response:
We offer our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Worse Ever If I could give zero stars I would. Worse hotel experience ever dog pool beside the sofa that I set my bag on because we didn’t see it. My 15-year-old daughter who is there because of a lacrosse tournament opens up a drawer and find condoms and he opened package of what used to be a dildo . I’m not making this stuff up it really smelled bad in the room, probably due to many things including the dog pooh that was not cleaned up Other than the bed that was actually made and made out emphasize made but not cleaned sh... read more
Business response:
Stefan, we want tothank you for the comments you provided about your recent experience at our property, and apologize for what was clearly an unsatisfactory stay. We are extremely disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. We will revisit our in-depth cleaning program to see where we can m... read more
The room was dirty at the check in. Elevator didn't work.
Business response:
We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
At check in, the clerk didn't know how to apply my AAA discount. Actually didn't even know if they honored it. Took a very long while to process. Elevator was broken so I had to wait for them to clean a first floor room. Elevator down indefinitely. Place was just a bit shabby. Room was tolerable for the one night I had to stay but I'm glad it wasn't "extended". Breakfast was just coffee and hot water with only sweetened artificial creamer and granola bars.
Business response:
Thank you for choosing our hotel for an overnight stay. We apologize for the trouble you encountered at the time of check-in and the inconvenience you had due to the lack of elevator service while you were here. This is not typical of our service, and we'll be taking steps to improve the guest experience for everyone. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Room smells like cat piss. No rooms available to switch to. 6 people 4 towels.
Business response:
Thank you for choosing us. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We apologize for your disappointment with the in-suite amenities. The amenities such as hairdryers and toiletries are available and complimentary at the front desk at any time, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We will follow up on your concerns to ensur... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.