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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed in Extended Stay America in NYC before. I thought this location should keep same standard as well. But I was very disappointing. The receptionist was not welcoming and did not provide any instruction, such as WiFi, breakfast area, etc. I asked her one question before I checked in. After she told me the answer, she went back to her room. Until I call her out again, then we proceed to check in process. In the room, there is no coffee pot, mug, tea, coffee...,etc. you have to call and go to get these at front desk. The... read more
Business response:
We offer our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Worse Ever If I could give zero stars I would. Worse hotel experience ever dog pool beside the sofa that I set my bag on because we didn’t see it. My 15-year-old daughter who is there because of a lacrosse tournament opens up a drawer and find condoms and he opened package of what used to be a dildo . I’m not making this stuff up it really smelled bad in the room, probably due to many things including the dog pooh that was not cleaned up Other than the bed that was actually made and made out emphasize made but not cleaned sh... read more
Business response:
Stefan, we want tothank you for the comments you provided about your recent experience at our property, and apologize for what was clearly an unsatisfactory stay. We are extremely disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. We will revisit our in-depth cleaning program to see where we can m... read more
The room was dirty at the check in. Elevator didn't work.
Business response:
We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
At check in, the clerk didn't know how to apply my AAA discount. Actually didn't even know if they honored it. Took a very long while to process. Elevator was broken so I had to wait for them to clean a first floor room. Elevator down indefinitely. Place was just a bit shabby. Room was tolerable for the one night I had to stay but I'm glad it wasn't "extended". Breakfast was just coffee and hot water with only sweetened artificial creamer and granola bars.
Business response:
Thank you for choosing our hotel for an overnight stay. We apologize for the trouble you encountered at the time of check-in and the inconvenience you had due to the lack of elevator service while you were here. This is not typical of our service, and we'll be taking steps to improve the guest experience for everyone. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Room smells like cat piss. No rooms available to switch to. 6 people 4 towels.
Business response:
Thank you for choosing us. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We apologize for your disappointment with the in-suite amenities. The amenities such as hairdryers and toiletries are available and complimentary at the front desk at any time, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We will follow up on your concerns to ensur... read more
Inexpensive, but worn The staff of the hotel was wonderful. It's a relatively old property, and the interior is somewhat shabby. The rooms do not ventilate well and the A/C unit was quite noisy when the condenser kicked in. The bath has no exhaust fan, and there was mold around the tub; in the 24 hours between one morning shower and the next, the towels never dried completely. The Wi-Fi was adequate, but signing in every device, every day, was a laborious multi-step process.
Business response:
Thank you for staying with us. We apologize for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
The man who checked us in was great. Although he was the only one there with a 95% booked hotel. No towels in the pool area. No sheets for the pullout. It was not, i repeat NOT a continental breakfast. The beds are horrible and the rooms above were so loud we had no sleep. Not worth the 94 dollars i paid. Never again.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Room wasn't clean, no coffee maker in the room, no pool, no gym.
Business response:
Mario, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the housekeeping issue is shared with the concerned team for review and action. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Man... read more
Worse hotel that we ever stay in. First the staff is so rude, like they hate their job. Second its was dirty all the way, from the entrance to every corner of the room. We found old food in the kitchen drawers. We had to clean it, I almost vomit. I made a reservation for 2 adults and 2 children. They decide to put us on the second floor. Guess what, kids are kids, so they are going to run and jump. We had to apologize to the guy downstairs after he banged in our floor due to the noises. No room service, nobody touch the bag ... read more
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.